Outpatient Administrator

at  Nottingham University Hospitals NHS Trust

An exciting opportunity has arisen for a Outpatient Administrator for the Clinical Genetics Service working at Nottingham University Hospitals Trust based at the City Hospital Campus.
Working as part of the outpatient team the role will involve providing high quality admin and clerical support. The post holder will need to use their initiative and skills to develop processes and ensure the effective provision of a quality service.
The successful candidate will be part of a weekly rotation, and is expected to work until 5pm at least twice a week to cover service hours. Ideal hours for this role would be Monday-Thursday 9-5pm and Friday 8-4pm.
The role demands the ability to handle high-pressure situations, promptly address inquiries from relatives, external hospitals, or colleagues, while strictly adhering to Trust confidentiality guidelines. The successful candidate should maintain a consistently confident, professional, and courteous demeanor when interacting with patients and other professionals in the course of their daily duties. Proficiency in understanding and accurately conveying both verbal and written information is crucial, along with the capability to remain composed under pressure.
Furthermore, the candidate is expected to be a cooperative team member, contributing to the efficient functioning of a busy department.
In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert
The successful candidate will be a conscientious and enthusiastic team player with excellent organisational and communication skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You must be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.
You will have an understanding of outpatient appointment booking, managing referrals and clinic booking. You will also be able to prioritise your workload with constantly changing demands, meet agreed deadlines and use your own initiative. This includes ensuring referrals are dealt with in a timely manner and dealing with enquiries from patients and clinicians both in person, email and on the phone.
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
We are looking to recruit an outpatient administrator to provide comprehensive administrative support to all areas of the service. You will help us to organise and administer activities in line with agreed service priorities. Please see attached job description and person spec for further details

Please refer the Job description for details