Outpatient Clinic Coordinator - Medical Retina

at  Moorfields Eye Hospital NHS Foundation Trust

To manage designated clinics in line with agreed clinic profiles, reducing over-booking and ensuring that patient numbers are adjusted to clinician availability. To liaise with the responsible clinician to provide regular updates regarding the status of their clinic profiles, in an agreed format. To use a variety of systems to monitor clinics and clinician availability e.g. PAS.
To provide a high standard reception service and general administrative support to designated outpatient clinics, being a first point of contact to patients. To identify all patient AIS requirements and record the data accurately on the Trusts electronic system. Ensure clinic digital screens and whiteboards are updated with the correct and most recent information. Accurately record the patients attendance in clinic and time of departure.
Register patient details on the electronic system as they arrive at the A&E desk. To process notes in the A&E department in the timeframes required. Record outpatient outcomes updating Referral To Treatment (RTT) status, and where appropriate, outpatient procedure coding promptly for every patient. To book and reschedule appointments as required including the booking of appointments for diagnostic purposes in liaison with the appropriate departments, including the booking centre and the call centre.
Ensure follow up appointments are booked according to agreed Key Performance Indicators and in line with treatment protocols. To provide patients with up to date information relating to waiting times in clinic. Ensure all appointment cancellations and alterations are correctly recorded and highlight any issues identified with appointment bookings to clinicians working in accordance with the Trusts Access Policy. Ensure all clinics are cashed accurately and promptly on electronic administration systems within agreed Key Performance Indicator standards.
Track all patient Health Records appropriately to the relevant service, using the electronic case note tracking system. Respond to appointment requests and other queries via email from clinicians promptly. To liaise with the clinical and nursing teams working in clinics to keep them informed of any problems that may impact on the running of the clinic and ensure clinic capacity and resources are optimised. Ensure patient information is obtained and recorded on Trust electronic systems and that this is checked regularly and updated both electronically and in the patients health record, as evidenced through data quality audits.
Maintain a good knowledge of RTT and apply this to appointment bookings where appropriate. Prepare notes for clinic and transport to and from clinics as required

Please refer the Job description for details