Outpatient Clinic Coordinator

at  Moorfields Eye Hospital NHS Foundation Trust

Provide a high standard of receptionist and general administrative support, to include filing, faxing, photocopying to designated outpatient clinics. Be courteous and professional when dealing with patients, colleagues and other stakeholders, adhering to service guidelines and standards. Open and sort incoming mail. Ensure clinic digital screens and whiteboards are updated with the correct and most recent information.
Ensure that patients are correctly identified when they arrive for their outpatient clinic appointments. Check that patient information, such as address and general practitioner details, are accurate and up to date and make any necessary alterations to the patients health record and electronic administrative systems. Assess patient eligibility for NHS treatment in accordance with Department of Health and Trust policies and procedures. Record the patients attendance at clinic, ensuring that data relating to time of arrival, time of departure and any outpatient procedure codes are accurately recorded on electronic administrative systems.
Following attendance, record outpatient outcomes, Referral To Treatment status and where appropriate, outpatient procedure coding promptly for every patient. Book appointments for diagnostic purposes in liaison with the appropriate departments. Make follow-up appointments as requested by the clinician within appropriate timeframes as far as possible make all follow-up appointments by agreement with the patient before they leave the clinic. Where issues and/or problems are identified with appointment booking, highlight these with clinicians, ensuring they are addressed in accordance with the Trusts Access Policy.
Ensure regular communication and liaison with the clinical and nursing teams working in clinics to keep them informed of any problems that may impact on the running of the clinic, e.g. patients arriving late. Respond to immediate patient queries regarding their treatment pathway, interpreting and explaining in simple terms where there are barriers to understanding

Please refer the Job description for details