Outpatient Receptionist

at  Calderdale and Huddersfield NHS Foundation Trust

Dealing with telephone, written, electronic enquires from external and internal sources as appropriate. Be responsible cancelling and re book appointments resulting from a patient-initiated cancellation. Undertake training as required and to support new initiatives. Be aware of outpatient waiting times for all services to ensure that appointments are rearranged to appropriate timescales to meet with the 18-week referral to treatment pathways.
Proactively encourage the recording of mobile numbers to improve our text reminder service. Ensure that communication links are maintained with internal staff, GPs, Patients and other organisations to ensure swift resolution of any potential appointment/clinic/reception issues. Comply with all Trust policies, procedures, and protocols. Carry out duties with due regard to the Trusts Equal Opportunity Policy.
Participate annually identifying, developing, and agreeing your own development plan with your Line Manager using the Trust Appraisal

Please refer the Job description for details