Outpatient Receptionist

at  Hampshire Hospitals NHS Foundation Trust

This role is only open to applicants that currently work within an NHS Trust within the Hampshire and Isle of Wight Integrated Care System (HIOW ICS).
We are looking for a warm, friendly and helpful individual to join our team.

If you would like to make a positive contribution to a patient’s care experience and are a good communicator then we would like to hear from you.

• To act as a receptionist for the Orthopaedic Department, greeting all patients, relatives and visitors with courtesy. Answering queries whenever possible or referring enquiries to an appropriate member of staff.
• Responsible for using our EPR system correctly to record the attendance of patients in line with the Trust E-Outcoming Policy.
• Responsible for ensuring all patient E-Outcomes are actioned as per the Orthopaedic Outpatient Process and Outpatient Booking Policy, using OPWLs as appropriate.
• Responsible for the booking/cancellation of all trauma and elective follow-up appointments and trauma ward discharge appointments via Patient Centre in line with the Orthopaedic Outpatient Booking Process and E-Outcoming Process.
• Responsible for checking patient demographic details, general practitioner, next of kin, ethnic origin, in line with the Trust and Government requirements and correctly recording those via Patient Centre.
• To direct patients to the appropriate waiting area, Plaster Room, Treatment Room, X-ray etc.
• To answer the telephone using our Netcall System in a polite and timely manner.
• To ensure all appointment letters are printed via Patient Hub daily
• To provide additional support as and when required by the Band 5 Orthopaedic Admin Manager during periods of annual leave and sickness.
• To attend monthly local departmental meetings.

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
For further information about this role, please refer to the attached Job Description and Person Specification document

Please refer the Job description for details