Outreach Manager - Willamette Valley and Coast

at  Energy Trust of Oregon

Position: Outreach Manager, Willamette Valley and Coast
Reports to: Senior Manager, Communications and Customer Service (CCS)
Compensation*: Competitive starting salary: $81,600 - $102,700 commensurate with skills and experience, Full Pay Range: $81,600 - $124,000
Employment Classification: Full Time, Exempt
Anticipated Start Date: Early January 2025BACKGROUND

APPLICATION INSTRUCTIONS:

Please submit a cover letter and resume on Energy Trust’s website www.energytrust.org/About/careers.
Don’t meet every single requirement? Studies have shown that candidates from certain demographics are less likely to apply to jobs unless they meet every single qualification—for example, women and People of Color. At Energy Trust we are dedicated to building a diverse, inclusive and authentic workplace—if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles.
Energy Trust of Oregon is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Energy Trust of Oregon is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

Energy Trust is committed to pay equity. Energy Trust is committed to fair employment practices and non-discrimination, including pay equity for all employees. We do not discriminate on the basis of protected class (race, sex, veteran status, disability, age, color, religion, national origin, marital status, sexual orientation) in the payment of wages or screen applicants on the basis of their current or past compensation. We determine salary by completing a review of your application materials to evaluate your related education, experience and training.

• Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, and certifications in the pay equity assessment to determine equitable salary placement. Candidates should expect compensation offers within the starting compensation range. The full pay range is included to show the earnings potential for this position with sustained high performance.

www.energytrust.or

WHAT YOU’LL DO:

• Establish and maintain relationships with stakeholders and community members in the region, including utilities, municipalities, tribal governments, state and federal agency representatives, associations, trade groups, media, businesses, and community groups, as well as local organizations providing services for customers related to energy or other needs that may have a connection with energy.
• Effectively position Energy Trust as a resource for local capacity building with community organizations and environmental justice communities.
• Maintain effective and productive relationships with local utility contacts who conduct outreach and provide energy efficiency information to customers and stakeholders, and support the delivery of utility community-based program collaborations in region.
• Assist Energy Trust staff and leadership in understanding local developments that could potentially impact program delivery or help Energy Trust meet savings or generation goals. Serves on local groups with energy efficiency or renewable energy development initiatives. Initiates forums to gather insights.
• Serve as a member of the Energy Trust outreach team and supports the development and use of processes, practices and tools that result in coordination of outreach activities; utilizes customer relationship management system and other tracking tools for documenting and reporting on outreach activities.
• Provide first-stop information and advice on energy efficiency and renewable energy to customers and contractors seeking a local resource, and transitions that lead to the most appropriate resources.
• Create working relationships with regional field staff to meet customer needs, support program delivery and training, develop synergies across program offers, and establish effective methods of coordination; initiates and facilitates regular forums for field staff in the region.
• Serve as relationship manager for community-based organizations in the region seeking to work with Energy Trust and point of contact for municipalities engaged in energy planning.
• Escalate and support resolution of customer or stakeholder concerns or issues related to the regional delivery of services. Serve as account manager for certain segments of customers.
• Focus activities to make progress toward Energy Trust customer, community and diversity, equity and inclusion objectives and metrics.
• Recommend memberships and maintains contacts with local civic organizations, such as rotary clubs or chambers of commerce, to provide updated Energy Trust materials and information and engage local leaders.
• Identify relevant community events for Energy Trust participation, such as cultural events, energy fairs, county fairs, home shows, solar/green home tours and trade shows. Engages in these opportunities through staffing, organizing events, referring to other resources or participating in event steering committees.
• Develop, support and deliver presentations to various audiences on Energy Trust, its programs, services and impact in the region, including civic events, chambers of commerce, local government forums, conferences, and other venues.
• Serve as a spokesperson for local media.
• Identify communication needs such as fact sheets, photography, case studies, newsletter articles, or other documentation pertinent to the region, and plans engagements and events for Portland-based staff and board visiting the region.
• Perform other job-related duties as assigned.
• Perform all functions of the job in a safe manner.

This position has no supervisory responsibilities. Role may require coordination and training of interns, program field staff and community representatives.WHAT YOU’LL NEED:

• Bachelor’s degree (communications, public relations, or related field) – or equivalent experience – preferred.
• 5 years of experience deploying outreach strategies with an emphasis on energy efficiency or renewable energy development or related field.
• Experience working with and engaging diverse communities.
• Strong connections in the Willamette Valley and Coast and knowledge of the region, and its key stakeholders and community characteristics.
• Interest in building and maintaining relationships through in-person meetings and engagements requiring travel and flexible hours to be responsive to individual and community needs.
• Experience planning, organizing and coordinating large-scale community initiatives and events and mobilizing resources to achieve success.
• General knowledge of housing, built environment, energy efficiency and renewable energy development programs, Energy Trust cash incentives, state and federal tax credits and other available funding.
• Experience working with utilities on outreach activities – preferred.
• Awareness of community events and relationships with associations and other groups in the region that would be opportunities for presentations/tabling.
• Strong sales or customer service skill background with experience directly assisting customers at events and in other settings.
• Experience tracking and reporting customer and stakeholder relationships in a data management system.
• Demonstrated experience with Microsoft Excel, Power Point and Word software applications, and familiarity with SharePoint and Microsoft Dynamics CRM.
• Strong writing and communications skills, as well as experience presenting to large groups.
• Experience serving as a spokesperson and working with the media.
• Strong interpersonal and facilitation skills.
• Valid driver’s license in the State of Oregon; position entails travel mostly within Oregon