Outreach Worker, Edmonton City Centre - Fulltime

at  Boyle Street Community Services

QUALIFICATIONS

• Ability to work in a highly stressful and ever-changing environment.
• Must have excellent boundaries and sound self-care practices.
• Mental resiliency is key.
• Must be a creative worker and resourceful advocate.
• Excellent case manager, an expert facilitator, an effective communicator and be able to nurture a culture of collaboration amongst diverse and competitive stakeholders.
• Candidate will be fluent with the spectrum of government programs, community supports and other services available to those in need of support
• Exposure to or direct work history with principles of evidence-based practice, client centered, and harm reduction models.
• Able to work in a fast paced, ever changing, often demanding, sometimes traumatizing environment.
• Must be willing to work with individuals who experience many barriers and have a history or currently experiencing mental illnesses and addictions.
• At least two years of experience delivering community-based services.
• Experience networking with a range of partners and stakeholders
• Must be a team player and role model positive team interactions. This includes sharing expertise and knowledge to support, coach and develop others.
• Excellent knowledge and understanding of poverty-related issues, trends and services, particularly within, but not limited to the urban Indigenous population.
• Experience in working with diverse communities and awareness of Edmonton’s inner-city communities and their needs.
• Completion of training in trauma-informed practice and/or cultural sensitivity training would be considered.
• A Valid Class 5 Driver’s License with access to a reliable vehicle as well as $2 million liability insurance is necessary for this position
• Police Check with the Vulnerable Sector and Child and Youth Intervention Check completed within the past six months.
• Valid First Aid certificate or enrolled in a future course.
• Experience with and knowledge of Indigenous culture and ceremonies is considered an asset.

• Build rapport with identified marginalized individuals to gain an understanding of their history and assess their needs.
• Connect individuals to resources and advocate on their behalf to access services, such as, but not limited to: housing, income, medical supports, identification etc.
• Housing diversion work that increases the outcome of individuals being served becoming housed; such as re-connecting community to family, transportation, etc.
• Liaise with storeowners, community groups, residents, City of Edmonton, EPS, EMS, hospitals and other service agencies that interact with individuals frequenting City Centre mall and surrounding area.
• Collaborate with relevant stakeholders to determine best practices and how to have healthy levels of coexistence, tolerance, and respect.
• Identify gaps in services, data entry, and provide information that will be used to create reports for the organization and City Centre mall administration.
• De-escalate and provide crisis intervention and support as and when needed.
• Ensure ongoing follow up for individuals by referring and connecting with various agencies, services, and resources.
• Facilitate and participate in educational presentations to the public, stakeholders, and other relevant parties.
• Any other duties assigned by the Outreach Services Manager. BSCS is more than a workplace. It is a community where everyone helps and contributes to the whole, and there is an expectation that all employees will take part in events (during the work week and occasionally during weekends and evenings). This includes fundraising campaigns, running community meals, medicine picking etc.