Outside Account Manager

at  Universal Supply Co

Company Description
With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.
At Universal Supply, a division of EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.
We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.
Job Description
Salary Range - $55k - $65k (salary bases) + benefits & profit sharing
As an Outside Account Manager, you will develop lasting, ethical customer relationships to maximize the profitable sales for each customer in an effort to grow profit sharing at the Profit Centre. You will become an integral part of each account, understanding the customer’s business and needs, ensuring our role as their primary supplier.

QUALIFICATIONS

• College and/or University degree or equivalent experience
• Must have plumbing industry experience.
• A minimum of 2 years of experience with customer service or inside sales
• Valid driver’s license with a clean driver’s abstract
• Proficient in the use of Microsoft Office software
• Outstanding customer service and verbal communication skills
• Driven to continually identify and pursue new customers and to profitably increase market share of each assigned customer
• Ability to gain comprehensive knowledge of product and value-added services
• Excellent relationship building skills with customers, vendors, and teammates
• Able to work independently with minimal supervision while maintaining tight deadlines with multiple projects
• Ability to learn and operate the applicable software system used to process orders

PREFERRED SKILLS:

• Experience using Infor M3 and Eclipse
  Additional Information

• Visit customer offices, shops, and job sites to assess the customer’s business, understand their needs and to develop and maintain strong relationships in order to generate and close profitable sales
• Prospect and identify new customers and alert the Profit Centre Manager and Credit Team of viable prospects
• Lead and own the sales process including producing sales call reports, territory planning and growth targets
• Analyze customer data, develop, and execute strategies to profitably grow market share while meeting and exceeding targets set at the Profit Centre
• Process orders, quotes, job packages and any other sales functions required
• Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customer’s expectations and benefits of the Profit Centre
• Work with the Profit Centre Manager and Credit Team to facilitate payment of all accounts receivable and communicate any changes in the customer’s business that might affect the credit standing
• Develop and oversee implementation of strategic vendor programs designed to profitably grow the business; participate in vendor trade shows and industry conventions
• Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
• Support the Customer Service Representatives and all Profit Centre activities as part of the Profit Centre team
• Perform other tasks as requested by the Profit Centre Manager