Outside Adjuster Senior Consultant I - Complex OA - John Johnson CSL- DFW

at  Allstate

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

JOB DESCRIPTION

The Senior Consultant I is responsible for investigating, negotiating, and settling complex and occasionally highly complex property damage and liability insurance claims. The individual travels to the loss site to conduct a thorough analysis.

YOU’LL WEAR A FEW HATS THAT WILL REQUIRE A LEVEL OF EXPERIENCE:

• The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always.
• The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

PREFERRED QUALIFICATIONS:

• 4 years previous experience as an outside adjuster is highly desired.
• Experience handling claims with multiple trades and over $25,000 in losses
• Proficiency in using Xactimate and other relevant software for estimating preferred.
• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
• Excellent communication and interpersonal skills to provide exceptional customer service.
• Ability to travel to customers’ homes and handle virtual claims across Texas effectively.
• Detail-oriented and organized, with a focus on delivering high-quality work.
• Residency within the state of Texas is mandatory for this role.
• Are willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on either a one to two-story roof
• Valid driver’s license and willingness to travel as part of the job requirements.

You’re provided with comprehensive training:

• The training program is designed to help you build a claims foundation and understand the systems and processes in your day to day work
• Ongoing training opportunities for continuous improvement happen regularly on the job

* Please note, you will be required to attend 2-weeks of training that will take place in Wheeling, IL *

SKILLS

Active Listening, Communication, Critical Thinking, Customer Service, Multitasking, Time Management, Working Independently

Please refer the Job description for details