Outsourcing Oversight Leader - Dubai, UAE

at  Western Union

Are you passionate about regulatory compliance and ensuring operational efficiency? Do you thrive as a go-to expert in outsourcing oversight? Western Union invites you to join us as an Outsourcing Oversight Leader.

ROLE RESPONSIBILITIES

• Maintain service level agreements to ensure consistency in intragroup service processes.
• Operate as “first line of defense” for internal clients with respect to Service Providers’ performance
• Engage service providers in respect of resolution of issues where KPIs fall outside expected standards of performance.
• Evolve monthly scorecards in line with business requirements
• Provide monthly KPI scorecard reports for intragroup services, ensuring timely delivery to internal clients.
• Support the Outsourcing Oversight Reporting & Analytics Analyst by resolving technical issues with reporting tools.
• Respond to audit and regulatory requests by maintaining up-to-date SLAs and scorecard reports.
• Collaborate with the Vendor Management Office to oversee the third-party lifecycle, from onboarding to ongoing monitoring and termination.
• Develop strong relationships with internal and external stakeholders, acting as a Subject Matter Expert (SME) for the outsourcing oversight framework.
• Leverage knowledge of procedural governance and change management to support organizational changes.
• Provide intragroup outsourcing training and education for stakeholders.

ROLE REQUIREMENTS

• 5+ years of experience in business or industry roles, with at least 3 years in a management position.
• Postgraduate degree preferred.
• In-depth knowledge of financial services, regulatory compliance, and third-party management. Experience in Operational Resilience, Financial Crime, Change Management, or Audit/Risk Management is an advantage.
• Proven track record in driving process improvement and operational efficiencies while ensuring high levels of stakeholder satisfaction.
• Strong ability to prioritize tasks, meet deadlines, and adapt to changing priorities.
• Demonstrated expertise as an SME, with experience partnering across 2nd and 3rd lines of defense.
• Strong contract negotiation skills and proven ability to build relationships across all levels of the organization.