OutsourcIng Payroll Account Manager

at  Payspace

SERVICE EXTERNAL CUSTOMER BASE

• Field and promptly handle questions and e-mails escalated by Outsourcing Manager and Outsourcing Team Leader regarding client requests or issues
• Project a professional and positive demeanour as a leader in HR and Payroll benchmarking.
• Maintain Client confidence and project outsourcing operations by keeping information confidential
• Building and maintaining long term relationship with clients
• Prompt clients for information
• Ensure that clients are aware of potential risks and consequences of actions
• Respond to requests & queries from clients
• Advise Clients on payroll best practices
• Deliver above average service and customer experience at all times

REQUIREMENTS

• Minimum 3 years’ experience working within a payroll environment.
• Administration of computerised payroll system
• Administration of computerised HR system
• Extensive knowledge of payroll
• Excellent verbal and written communication skills
• Attentive to detail
• Advanced MS Excel skills are essential (formatting, sorting, basic math formulas, filter, lookup values, conditional values etc.)

JOB PURPOSE

Working within a Team of Outsourcing Consultants providing HR and Payroll Support and Administrative services to Outsourced PaySpace customers. additionally, to act as a payroll execution specialist ensuring on-time accurate delivery of Clients Monthly Payrolls.

DUTIES AND RESPONSIBILITIES

Monthly Payroll and HR Processes

• Payroll and HR administrative duties which includes the entire cycle of payroll processing
• Ensure timeous and accurate collection of data from the client for monthly payrolls
• Data capturing, review and ensure accuracy of input advised to payroll.
• Checking various variance reports as set out in the payroll processes and reports
• Ensure that employee changes are entered correctly and made on a timely basis
• Check payrolls daily to ensure complete accuracy prior to delivery to clients.
• Check payroll reports against payroll advice and client’s checklist before sending over to the Assistant Outsourcing Manager / Outsourcing Manager for verification.
• Reviewing the calculations of components, overtime and deductions to ensure compliance with statutory laws and basic conditions of employment.
• Determine payroll liabilities by approving the calculation of all tax liabilities, employer’s unemployment workers compensation payments and other statutory liabilities as applicable in the various countries
• Maintain proper filing and documentation for all relevant documents pertaining to client(s) payroll. (Both hard copy and soft copy for example payroll advice, reports and correspondences).
• Prepare reports by compiling summaries of earning, taxes, deductions, and leave and non-taxable earnings.
• Provide information for client/ employee query(s) within the stipulated time frame as indicated in the Outsourcing Process Definition document.
• Performing prescribed checking and balancing procedure on all clients to ensure high level of accuracy.
• Ensure service levels are maintained at all times.
• Assist team in daily operational trouble shooting and provide guidance and mentoring where required
• Ensure allocation of work to team to ensure service delivery.
• Ensures best practice quality assurance standards are adhered to.
• Compilation and overseeing of Client Query List to ensure accuracy and on-time delivery of Client payrolls