Overnight Shelter Staff

at  Action Inc

Are you skilled at making people feel at ease in tough times? Do you want to make a positive impact on those experiencing homelessness? If you answered yes, this is a great chance to make a meaningful impact through your work!
Action Inc.’s Emergency Homeless Shelter in Gloucester offers temporary housing and essential support to help individuals without a home achieve stability and a more secure future. As an overnight shelter staff member, you’ll work 3 days/week, midnight until 8:00 AM, and will assist with evening operations at the shelter.
Summary of Position: Shelter staff create a welcoming, supportive, and inclusive environment for shelter guests, and are responsible for providing direct, on-site support to individuals, while ensuring guest safety and adherence to shelter policies. As a member of the Shelter Staff Team, you’ll work with broader shelter team and Action Inc. staff to assist guests in working towards their goals.
Hours: Part Time, Overnight, Friday, Saturday & Sunday, 12:00 am - 8:00 am

REQUIRED SKILLS & ABILITIES:

• Must be at least 21 years of age.
• Associates degree in a related field OR High School Diploma and 1 years’ experience providing direct service.
• Ability to work with diverse populations, including those actively engaged in substance use, in high stress situations.
• Ability to respond safely, quickly, and calmly in emergencies and to emergency situations.
• Ability to develop and maintain appropriate boundaries with shelter guests and staff members.
  Physical Requirements: Must be able to lift, move and carry up to 25 pounds

• Maintain the daily operations of the shelter, within the established written policies and procedures.
• Develop positive and collaborative relationships with guests, while upholding and equitably applying the rules of the shelter.
• Ensure that each guest’s emergency and basic needs are met upon entry and during the entirety of their stay.
• Conduct rounds of the shelter to maintain safety and security, including monitoring the bedrooms, bathrooms, and common areas.
• Assist with preparation, serving and cleanup of meals during the shift.
• Answer incoming calls, accept donations, oversee daily guest chores, and other routine tasks.
• Complete shelter intakes with new guests and coordinate referrals to the Homeless Services Navigator.
• Perform case management for guests as assigned by Shelter Manager and enter case notes into internal client database.
• Attend and actively participate in weekly shelter meeting.
• Communicate needs and concerns for guests as well as needs and concerns for the overall shelter in a timely manner to the Shelter Manager.
• Participate in ongoing training on topics including motivational interviewing, trauma informed care, and de-escalation techniques.
• Act in the best interest of the organization, reflecting the values of teamwork, collaboration, and mutual respect.
• Other duties as needed and assigned.