Overnight Support Specialist

at  IP Pathways

Title: Overnight Support Specialist
Department: Tier-1 Support
Location: Kansas City, MO
Shift: On-site
Hours: Sunday 5pm - 5am, Monday 5pm - 5am, Tuesday 5pm- 1am, Wednesday 5pm - 1am

ABOUT US

IP Pathways is a premier Managed Service Provider (MSP) delivering cutting-edge IT solutions and unparalleled service. We turn IT into a strategic investment, helping businesses move faster, innovate, and gain a competitive edge.

JOB SUMMARY

Join our rapidly growing team at IP Pathways, where we have doubled in size over the last few years! As a Support Specialist, you will provide first-level technical support to our customers, primarily interacting with IT professionals and end-users. This full-time role is perfect for a self-starter with excellent communication skills. While technical expertise is essential, we are committed to training the right candidate on our comprehensive product set.

REQUIREMENTS

• 1-2 years of experience supporting or implementing technology solutions.
• Experience or exposure to the following technologies is preferred:
• Networking and system infrastructure (servers, switches, firewalls, etc.)
• Linux-based operating systems and command-line tools (bash, vim, etc.)
• Windows patching using automated systems and manual management via Windows Update.
• Troubleshooting a wide range of Windows Operating System issues.
• Firewalls and network security devices.
• Cisco VoIP, wireless networks, VPN (IPSec, SSL, etc.), load-balancing, and application acceleration.
• Excellent written and verbal communication skills.
• Strong multitasking abilities and attention to detail.
• Team-oriented with the ability to thrive in a fast-paced environment.

QUALIFICATIONS

• Associate’s degree in Computer Science, Information Technology, Engineering, Business Systems, or relevant IT certifications preferred, but not required.
• Knowledge of firewalls, whitelisting/blacklisting, and VPN setup/troubleshooting.
• Familiarity with server and PC hardware, including component replacement.

PHYSICAL REQUIREMENTS

• Ability to rack servers, switches, and other data center equipment.

NEXT STEPS

If you are looking for a challenge and want to join a culture of technical excellence and customer dedication, please apply online.

• Patch systems and monitor backups, addressing related issues.
• Respond to client system tickets, escalating as necessary to on-call engineers.
• Maintain high levels of customer satisfaction and continuously strive for improvement.
• Support and maintain our data center networks.
• Provide technical support for our full product suite.
• Perform additional duties as assigned.