Overseas Visitors Officer

at  Northampton General Hospital NHS Trust

THE POST HOLDER HAS RESPONSIBILITY FOR:

To advise to the Trust’s staff and patients in determining whether patients are liable for charges.
To assist in maximising cost recovery and incentive payments to the Trust
To assist in the design of training aids and communication promoting awareness of the Overseas Patients policy and legislative requirements.
To assist and provide information to the Department of Health, NHSI, Finance and the Trust as required.

Identification
To be the contact for all departments regarding the identification of Overseas Visitors’.
To assist in interviewing patients to determine their eligibility for NHS treatment, including obtaining relevant documentation such as proof of
exemption.
Communicate with patients and their relatives to advise whether they are eligible for treatment, providing them with the necessary advice and
information.
Communicate with clinical and management teams to alert them of nonentitled patients.
Income
Provide advice to patients and their relatives regarding their status and the costs of treatment.
To assist in helping to securing payment from patients who are not eligible before treatment is commenced (where treatment is not immediately
necessary), liaising with clinical and managerial staff throughout the process.
Ensure accurate records of any meetings, interviews or enquiries made.
Maintain a record management system to ensure accurate and robust records of patient details, activity, income and trends are maintained.
Liaise with external agencies, including NHSI, Department for Work and Pensions, Counter Fraud and the UK Border Agency when appropriate
patients have been identified.
To arrange for interim and final accounts / invoices for patients, liaising closely with the Financial Services department to ensure that appropriate
payments are made, and/or ensure awareness of the status of the account.
Ensure all European Economic Area (EEA) exempt patients are entered on the National Web Portal following appropriate verification of patients
European Health Insurance Cards (EHIC) to enable costs to be recovered from member states, and audit incentive payments received.
Policy and Procedure
To interpret Department of Health (DoH) guidelines and regulations, and use these to make decisions as to whether patients are exempt or liable for
charges.
Ensure Trust policies are maintained with the latest guidelines and legislative changes.
Attend relevant external meetings on behalf of the Trust.
Reporting
To maintain comprehensive and accurate records to facilitate all internal and external reporting requirements.
Update National Summary Care Record (national database) with appropriate details following the outcome of identification investigations.
Provide accurate monthly information to be submitted to the National Web Portal
To ensure investigation and outcome details recorded timely and accurately on the Overseas tracking database
Provide detailed and accurate information to enable internal financial reporting and the correct production of invoices.
Training & Compliance
Responsible for updating National Summary Care Records as required by the Home Office Visitor & Migrant Cost Recovery Programme
Responsible for updating CaMIS with Overseas Visitor Statu