Owner Information Senior Coordinator - North America

at  Ford Motor Company

The Owner Information Coordinator reports to the North American Owner Information Supervisor. The Owner Information Coordinator is responsible for coordinating the on-time development, and delivery, of accurate and understandable owner information (print and digital owner’s manuals, supplements, and other content) for assigned North American Ford and Lincoln vehicle programs.

• Fluent in English (written and spoken)
• Ford product knowledge
• Customer-Driven mindset
• Strong Microsoft Office Skills
• Technical writing experience a plus
• Ability to appropriately prioritize tasks and deliver objectives
• Strong Project Management skills dealing with multiple, concurrent, deadlines
• Confident communicator and able to work well in a team both at a local and global level but equally focused on own work assignments
• Demonstrated decision-making abilities w/the ability to lead and facilitate to resolution
• You will engage in global projects and work with colleagues from all over the world
• You will manage your own time and priorities to meet objectives and report status during regular team meetings
• Manage the Tier 1 and Tier 2 process for development, release, and delivery of in-vehicle Owner Information Kits to meet System Fill in-plant and all SYNC in-vehicle milestones from initial OKTB timing through Post OKTB OTA deliverables.
• Champion the processes and systems to support the development of Owner Information w/a global mindset.
• Act as Vehicle Program Team and Readiness Team liaison for the Owner Information development process.
• Program Manage, w/the Content Development Supplier, change management requests and the review and sign off process with a continuous improvement mindset.
• Participate in Global Authoring Consistency, Global Outline and Terminology Forums. Play a key role in all governance type forums for Odyssey, R&SO, SYNC, and Regulations. Additionally, represent the Owner Info Team and speak to all deliverables in Program PSTs, Change Control, and overall Program and/or Launch Meetings.
• Ensure quality and accuracy of Owner Information through existing processes, continuous improvement practices and comprehensive collaboration with the Vehicle Programs, Product Development engineering resources, Marketing, SYNC, ASO and OGC.
• Support overall forward model workload forecasting and cost estimating including translation and LVEA global development via FIRs, WERS, and FEDE BOM w/Production Purchasing.
• Support the section’s Quality Operating System (QOS) and Policy Deployment initiatives
• Issue Owner Guide Development Process Compliance Demonstration Plans and Reports (CDP&R).
• Support Purchasing processes for Owner Information as required.

• Fluent in English (written and spoken)
• Ford product knowledge
• Customer-Driven mindset
• Strong Microsoft Office Skills
• Technical writing experience a plus
• Ability to appropriately prioritize tasks and deliver objectives
• Strong Project Management skills dealing with multiple, concurrent, deadlines
• Confident communicator and able to work well in a team both at a local and global level but equally focused on own work assignments
• Demonstrated decision-making abilities w/the ability to lead and facilitate to resolution
• You will engage in global projects and work with colleagues from all over the world
• You will manage your own time and priorities to meet objectives and report status during regular team meetings
• Manage the Tier 1 and Tier 2 process for development, release, and delivery of in-vehicle Owner Information Kits to meet System Fill in-plant and all SYNC in-vehicle milestones from initial OKTB timing through Post OKTB OTA deliverables.
• Champion the processes and systems to support the development of Owner Information w/a global mindset.
• Act as Vehicle Program Team and Readiness Team liaison for the Owner Information development process.
• Program Manage, w/the Content Development Supplier, change management requests and the review and sign off process with a continuous improvement mindset.
• Participate in Global Authoring Consistency, Global Outline and Terminology Forums. Play a key role in all governance type forums for Odyssey, R&SO, SYNC, and Regulations. Additionally, represent the Owner Info Team and speak to all deliverables in Program PSTs, Change Control, and overall Program and/or Launch Meetings.
• Ensure quality and accuracy of Owner Information through existing processes, continuous improvement practices and comprehensive collaboration with the Vehicle Programs, Product Development engineering resources, Marketing, SYNC, ASO and OGC.
• Support overall forward model workload forecasting and cost estimating including translation and LVEA global development via FIRs, WERS, and FEDE BOM w/Production Purchasing.
• Support the section’s Quality Operating System (QOS) and Policy Deployment initiatives
• Issue Owner Guide Development Process Compliance Demonstration Plans and Reports (CDP&R).
• Support Purchasing processes for Owner Information as required