P/T Receptionist

at  Horsmans Place Surgery

To have a thorough knowledge of and follow all Practice procedures and protocols and maintain up-to-date knowledge of changes in protocols. To work in accordance with written protocols To pull/file notes if required To file post in medical records (if necessary) To fax and photocopy as requested To Read Code information on to patients computer records from scanned documents as requested by relevant GP or via other sources including encounters in person or via telephone as required and by following appropriate protocol To contact patients on the telephone as requested by GP and recording encounter data as appropriate To check for active actions in mail manager and action accordingly, i.e. set future recall or contact patient either by telephone or in writing asking them to repeat test. Book patient a repeat appointment with phlebotomist as appropriate Reception Welcoming patients Generating repeat prescriptions according to Practice protocol Handing completed repeat prescriptions to patient and checking name and address.
Be able to cover all reception positions as necessary Ensure sound knowledge of Practice boundary Inform patients of test results either in person or on the telephone as per the Practice protocol Fax requested information when required following the Practice protocol and ensure that the fax is being sent to a safe haven. Appointments: Process appointment requests for present and future appointments from patients by telephone and in person following the Practice Appointments protocol Cancelling appointments and clinics at short notice when required Process home visits requests from patients according to the Practice protoco

Please refer the Job description for details