Paralegal

at  Elite Touch Group

SALARY £26,600 - £31,400 (BASED ON EXPERIENCE)

Their Fraud and Scams department helps victims who have fallen victim to scams and lost money.

POSITION OVERVIEW:

To obtain the successful recovery of compensation for our clients who have fallen victim to APP fraud or who have another valid regulatory complaint, meeting all relevant individual KPIs whilst ensuring effective personal leadership.

Manage client caseloads across telephone and email in line with the claim management process
Conduct a full root cause analysis review, with clients to obtain sufficient evidence to support the claim management process
Investigate potentially fraudulent companies and individuals, including scammers
Evaluate and assess whether any industry codes or protocols have been violated in connection with fraudulent activities
Investigate vulnerabilities in financial systems and assess their impact on victims of scams
Produce a letter of claim on behalf of clients and liaising with Financial teams
Evaluate and assess whether any industry codes or protocols have been violated in connection with fraudulent activities
Achieve team and individual targets including productivity and quality
Handle complaints filed with the Financial Ombudsman
Adhere to service level agreements both internal and external
Deliver outstanding levels of client satisfaction
To apply please send your CV as directe