Paralegal - Remote

at  Zirtual

Zirtual is a work-life balanced company that offers law firms practice area specific, experienced virtual paralegals. Our US-based paralegals strive to meet and exceed attorney-client needs and expectations. Zirtual offers paralegals in every practice area and state, both transactional and litigation.
Our paralegals are vital members of Zirtual. The paralegal is the main point of contact with their assigned client(s) and will work independently with the law firms. The paralegal will receive support from their assigned Account Supervisor, who will assist the paralegal & law firm relationship with plan modifications, questions, feedback on quality, delegation and collaboration best practices, and more.
The paralegal will provide a high-level professional service by working on tasks and projects as assigned by the client, and ensuring they are executed on time and to the highest level of quality. The paralegal is responsible for being the main point of contact for their assigned client(s), and being familiar with each clients’ needs and preferences.
The paralegal must have consistent and proactive communication with clients and the Account Supervisors. Paralegals are expected to be available for clients during business hours as agreed upon with each client, but around-the-clock availability is not expected. Paralegals ensure time is entered on a daily basis using a provided tool, respond to all communication within a mutually established response time expectation tailored to each client’s needs, maintain detailed and up-to-date client profiles, and follow Zirtual’s best practices for success.

SKILLS AND ATTRIBUTES

Virtual paralegals are expected to conduct themselves in a professional manner at all times, cognizant of the nature of the business relationship and customer service expectations.

Virtual paralegals should be:

• Exceptional communicators, allowing their clients to feel comfortable that deadlines are being met, clients are taken care of, and that they can trust your commitment to their firm.
• Organized and self-sufficient, able to self-manage their workload, prioritize tasks and meet or exceed deadlines.
• Technologically Proficient, willing and able to navigate new case management systems and softwares depending on the firm.
• Detail oriented, ensuring all work product turned into the client is generally free from errors, especially minor “oversight” errors.
• Solution based, knowing when they need to leverage their resources to find the answers, while also knowing when it makes more sense to ask the client for guidance or more instruction.

Qualifications:

• Minimum 3 years of experience handling paralegal work as outlined above (ideally a steady three years in your practice area(s))
• Experience working remotely
• Home office set up, reliable computer, WiFi, phone
• Extensive experience within case/transaction management and drafting softwares (practice area dependent)
• Experience with standard office softwares, Microsoft 365 products, Google, etc.
• Available during business hours Monday-Friday, unless otherwise arranged based on specific client needs and tasks.
• Preferred working independently at least part-time

Please refer the Job description for details