Parent Relationship Executive + Receptionist

at  One World International School

SKILLS DESCRIPTION

Reception/ administration experience advantageous but not necessary
3-5 years work experience
Bachelors

SKILLS

Customer Service

Manages incoming and outgoing mails, parcels, messages, fax and phone calls and ensures that the relevant personnel receives them
Attends to queries from walk-in visitors, parents, students, staff and vendors
Is in constant communication with parents
Assists the Counsellors in conducting campus tours for walk-in customers during peak periods
Reviews the paperwork to ensure compliance with statutory and organisation requirements for future audit purposes
Responsible for onboarding parents and sending out tailored letters and email to the parents via HubSpot
Shares feedback with marketing regarding the quality of leads and effectiveness of marketing strategies
Supports and participates in the Admissions events, such as Open House and orientation
Any other tasks given by the school leader
Prepares and issues car park labels and visitor passes
Manage record books such as those relating to rental/ booking of school facilities and ensure room keys are accounted for
Updates internal phone list, staffroom seating plans, locker plans etc.
Manages loss and found items
Ensures neat and clean reception and lobby area
Provides administrative support and documentation filing
Oversees Administrative Assistant in the ordering of supplies (printing paper, stationery, newspapers etc.) and ensures constant supply of materials for use
Assists students in administration-related matters (e.g. collection of Examination Certificates, use of sick bay, issuance of Student Identification Passes, issue combination locks, etc.)
Communicates and coordinates with internal departments
Liaises with School Attendant to ensure the sufficient supply of refreshments for pantries
Covers the duties of the administrative assistant and personal assistant in their absence.
Attend ad-hoc task as assigned by superiors.
Guides prospective parents through the registration process and formalities, ensures the contract is signed and other paperwork is duly completed, and that payment is processed
Liaises with the other relevant departments to ensure a smooth onboarding process for the parents and students, and conducts handover with the teachers