Park Excellence Assistant Manager

at  Thorpe Park Resort

HOURS:

Salary: £12.92 Hourly
In this role you will be a support for both the Customer Services Assistant Manager and Call Centre Assistant Manager working to ensure the effective delivery of the Customer Services Operation. You will do this by managing all feedback channels, to our agreed standards, reducing negative feedback through effective communication. You will also support the Park Excellence Manager in delivering the Resort Engagement strategy and promoting and driving Guest Obsession. Additionally, you will lead, motivate and develop Duty Managers & Hosts, to maintain the highest possible standard of guest experience and service, aligned with the company’s brand value.
Qualifications & Experience:

We are looking for the following skills and experience;

• Proven supervisor experience
• Previous experience of handling complex guest complaints
• A passionate and dedicated person focused on the guest experience
• A strong attention to detail when looking at data, which will be used when carrying out audits and looking for feedback trends
• Ability to learn systems easily

Benefits:

Benefits include;

• Alongside working with a friendly, supportive team…
• FREE tickets to our Merlin attractions worldwide
• 40% discount on LEGO online
• Training & Development opportunities within Thorpe Park and Merlin Entertainments globally
• …and much more!

Pay Range: Compensation between GBP £12.92/Hr.-GBP £12.92/Hr

Please refer the Job description for details