Parking Appeals Case Officer

at  South Gloucestershire Council

HOW YOU’LL MAKE A DIFFERENCE

As a parking appeals case officer, you will be making a difference by enforcing regulations and providing advice on parking services to develop cohesion in communities making South Gloucestershire a great place to live.

WHAT WE NEED FROM YOU

• You will have a relevant professional qualification such as NVQ level 3 in Notice Processing or equivalent relevant experience.
• You should have the ability to manage and prioritise workload and comply with statutory requirements.
• You must be confident with using software packages, such as Chipside.
• You must be able to deal with members of the public who may be frustrated or disappointed, in a calm and controlled manner.
• You will have good verbal and written communication skills.

• In this role you will be expected to respond to challenges and appeals against Penalty Charge Notices issued. You will be following statutory procedures and timescales, along with the internal processes.
• You’ll be making decisions on the validity of appeals and accept or reject them in accordance with agreed criteria.
• Daily you will be giving advice to members of the public and businesses on parking controls in South Gloucestershire.
• You will ensure the database for residents parking schemes in South Gloucestershire are kept up to date.