Parkside Ward Waiting

at  Frimley Health NHS Foundation Trust

Parkside Frimley is a dedicated private unit situated within the high achieving Frimley Health NHS Foundation Trust. It comprises of 37 Inpatient rooms, an Outpatients Department, and a Pre-Op Assessment Department. Diagnostic X-ray and Physiotherapy services are available on site for our patients.
We are looking for an enthusiastic, motivated and reliable individual with excellent customer focus to join our Ward Waiting Team to deliver a high standard of food service to our Private Patients.
You must communicate effectively, be well organised, stay calm when under pressure, and enjoy working as part of a team as well as being confident when working alone.
A positive attitude to private healthcare and a commitment to exceeding visitor’s expectations is essential.
Interviewees will be required to complete a short English and Maths Test.
Hours for the vacancy = 8 hours per week in total .
Working Thursday & Fridays 16:30 - 20:30

QUALITY MANAGEMENT:

Be familiar with menu content
Be conscious of menu content whilst understanding the importance of portion control, food presentation and customer care
Discuss complaints regarding meal quality and/or ward catering services with the supervisor and take prompt action to resolve issues as soon as possible
Undertake audits on a daily and weekly basis as required e.g. food waste audit, hygiene cleaning inspections
Carry out any patient related questionnaires
Proactively support continued development of the catering service
Make suggestions/recommendations for improving standards and enhancing the service through quality initiatives and customer care
Communication
Communicate effectively with colleagues to ensure accurate exchange of information about catering tasks and service needs
Communicate with a range of customers in person and over the telephone to understand individual needs and provide information relating to the catering service
Handle low level complaints and take appropriate action in line with the Trust complaints procedure e.g. complaints regarding quality, taste or temperature, referring to supervisor/manager where necessary
Other duties
Monitor, check and report any defective catering equipment or health and safety hazards to supervisor or manager
Adhere to the catering policy on jewellery and personal hygiene
Ensure that correct protective clothing, footwear and headwear are worn when entering any food production, ward area or food service area

Assist in the training and induction of new staff as required

• To show consideration, privacy and dignity of patients and their relatives/visitors is respected at all times

Co-operate with the supervisor to organise staff cover when required
Act as an ambassador for the catering department – actions and conduct will be judged by patients and visitors as an indication of the quality of service provided by the catering department as a whole
This job description is an indication of the type and range of tasks that are expected of the post holder, and other duties may be required, in line with the role and the banding. It will be reviewed and amended from time to time in consultation with the post holder to take account of changing organisational need

PURPOSE OF JOB:

To assist in the provision of a highly professional and customer focussed ward catering service to patients
Work with the multi-disciplinary team to meet a patient’s nutritional requirements
To assist in the preparation of all patient food services, working in conjunction with the ward teams to provide a high quality service to patients at the required times
To follow duties laid out by the supervisor in the day to day operational management of the ward catering service in a friendly and efficient manner, whilst maintaining high standards of cleanliness and hygiene
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital’s NHS staff providing care to patients in all specialties
Assist patients to select their chosen breakfast/lunch and evening meals on a daily basis, where necessary taking in to account medical, special dietary requirements, religious and cultural needs in conjunction with medical staff
Coordinate the service of meals and/or extra meal requirements that may arise
Ensure that discharged patient menus are removed and newly admitted patients have a meal of their own choice
Prepare and serve hot/cold drinks throughout the day or as required
Ensure that patients whose fluid intake is not medically restricted have access to fresh water throughout the day
Encourage patients to eat and drink
Prepare and serve hot/cold meals throughout the day
Provide assistance where needed e.g. cutting up food, opening packages and ensuring food and beverages are placed within the patient’s reach
Prepare areas where food and drinks are served and/or consumed to ensure a pleasant environment for patients including the patient’s bed space, sanitising the patient’s hand before eating, bedside table and/or any dining facilities
Assist with the receipt, quality assurance and stock control of goods received in to the ward kitchen area, adhering to stock rotation practices

UNDERTAKE CLEANING DUTIES:

Maintain a safe and clean working environment at all times to comply with health and safety and ensure the completion of cleaning schedules
Take responsibility for the ward kitchen area and floor area, ensuring it is clean and tidy at all times e.g. discarding out of date food
Load and unload dishwasher – probe dishwasher temperatures and record
Ensure all equipment and utensils used in serving drinks are washed and ensure storage areas are kept clean and uncluttered