Part-time Administrator

at  Apollo Homecare Services

Are you passionate about making a positive impact on people’s lives? Do you thrive in a dynamic, fast-paced environment where exceptional patient care is the top priority? Our leading homecare service is looking for a Patient Care Coordinator to become an integral part of our team and ensure every patient’s journey is seamless and memorable.
This is a work from home position. As a Patient Care Coordinator, you’ll be the cornerstone of our patients’ experiences. You will be handling incoming emails and calls, managing files, updating paperwork and other documents, and performing other general office clerk duties and errands.
Primary Responsibilities Training
· Software training will be provided to ensure full understanding of the scheduling and billing system.
Patient Support
· Serve as the first point of contact for patients, providing a warm and professional welcome.
· Answer inquiries with clarity and empathy, ensuring patients feel confident and cared for.
· Guide patients through the intake process, scheduling appointments, and coordinating follow-up with the client/caregiver.
Scheduling & Coordination
· Manage and optimize the client’s/caregiver appointment schedule to ensure timely care for patients.
· Handle cancellations, rescheduling, and waitlists, ensuring efficient use of resources.
Records & Billing
· Maintain accurate, up-to-date patient records in compliance with policies and privacy regulations.
· Support patients with billing inquiries and assist with insurance claims, ensuring a seamless process.
Operational Support
· Assist with day-to-day operations, ensuring spaces are patient-ready and well-organized.
· Contribute to patient retention initiatives such as surveys, referrals, and loyalty programs.

Experience:

• Previous experience in an administrative role or as a personal assistant is preferred.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Proficiency in office software applications and data management tools.
• Excellent communication skills, both verbal and written, with a focus on customer service.
• Familiarity with office equipment and basic troubleshooting skills is a plus.

If you think you are qualified, please send your resume to info@apollohomecare.ca.
Wage: $18/hr
Hours: 25 hours per week
Schedule: Monday, Wednesday, and Friday from 9 AM to 5PM
Job Type: Part-time
Pay: $16.00-$18.00 per hour
Expected hours: 18 per week

Schedule:

• 8 hour shift
• Monday to Friday
• Morning shift
• Weekends as needed

Experience:

• Customer service: 2 years (Required)

Work Location: In perso

Please refer the Job description for details