Part-Time Cat Care & Customer Service Assistant

at  Lady Dinahs Cat Emporium

LADY DINAH’S CAT EMPORIUM EAST LTD

-Are you a self-managing animal lover in need of hand-on animal care and behavioural observation experience?
-Are you a reliable team player with excellent interpersonal skills, able to balance changing priorities whilst maintaining charismatic and kind customer service?
-Are you definitely not allergic to cats?*
We’d love to hear from you if you answered yes to these questions- we are looking for a part-time person to join our team.
You will be on the cafe floor working cohesively with the team 2-3 days a week, including weekend work. Please note this role is for a part-time cat carer so suited to someone currently studying towards an animal care qualification or recently graduated. There will be opportunity for overtime during school holidays.
Things to consider: this position is not just about playing with cats; it’s largely about customer service and facilitating the engagement between the customer and the cats.

DESIRED SKILLS

• Must have excellent interpersonal skills.
• Previous experience in working in a fast paced environment.
• Although this is a Cat Care Job, you will be focused on delivering excellent care to our customers and therefore communication skills are of utmost importance.
• Relevant qualification in animal care.
• Experience working in hospitality e.g Barista, Waiter, Host etc.

DESIRED QUALIFICATIONS

• Relevant qualification in animal care (graduate or currently pursuing an animal care-related degree).

Additional pay:

• Tips

Benefits:

• Casual dress
• Discounted or free food
• Employee discount
• Cats

Schedule:

• 7-8 hour shift
• Weekends availability

Work remotely:

• No

COVID-19 considerations:
Please see our Covid-19 page on the website.
Job Types: Part-time, Permanent
Pay: From £11.95 per hour
Expected hours: No less than 14 per week

Additional pay:

• Tips

Benefits:

• Bereavement leave
• Casual dress
• Company pension
• Discounted or free food
• Employee discount
• Employee mentoring programme
• Enhanced maternity leave
• Free flu jabs
• Sick pay

Schedule:

• 8 hour shift
• Holidays
• Overtime
• Weekend availability

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What professional animal care qualification do you have or are working towards?

What experience working with animals do you have?

Education:

• A-Level or equivalent (required)

Experience:

• Customer service: 1 year (required)

Work Location: In perso

Lady Dinahs’ Cat Emporium is offering an unique opportunity in a varied and interesting role, involving both the day-to-day care and husbandry of 15+ cats and also a high level of Customer Service to its patrons.
We normally do not advertise Cat Carer roles, so this is a unique opportunity to be working within a close-knit team who will offer you a great deal of support as you grow into your role.
As well as general care of the resident cats; cleaning, feeding, offering enrichment and observing of health, welfare and behaviour, you will also be providing a high level of care to the customers; welcoming them upon arrival; taking their orders and facilitating their engagement with the animals.
Your role might include general cash handling and regular use of POS software. You will be trained in ‘under 25’ policies with the offer of additional training in first aid, fire safety and allergies for committed candidates.
For this role, we are looking for someone who is happy to cross-train in the food service part of the cafe to allow flexibility of shifts. This means experience in hospitality will be useful.

If this sounds like you, you can apply in two ways:

• If you’d prefer to write, Email us a CV with a cover letter, or
• If you express yourself better verbally, film your video cover letter, upload it to Youtube/Vimeo or similar and email us a link.

We’re the longest running, crowd-funded UK cat cafe, located in East London near Shoreditch High Street station. We have a small team of around 15 hard-working, reliable and creative individuals. We value fairness, respect, work/life balance, work ethic and of course animals! Our commitment is to provide the best possible environment for our cats and our guests to share joyful moments and celebrate special occasions.