Part-time Contract - Intake Worker/Admin Assistant - Day Shift

at  Polycultural Immigrant and Community Services

Position Title: Intake Worker/Admin Assistant – Asylum Claimant Response (PACR)
Organization Structure: Reports to the Program Coordinator
Job Classification: Intake/Admin
Job Status: Part-time Month-to-Month Contract (3 months minimum anticipated)
Positions: 1
Location: Peel Region
Wage: $24.26/hour for 16 hours/week
Hours: Saturday-Sunday 7:00am – 3:30pm

QUALIFICATIONS

• Degree or diploma in Administrative Services or Community and Social Services, and at least three years of experience working with immigrant communities or a combination of experience and education
• Knowledge of immigration and refugee services and of the ethno-specific programs and services (government agencies) in GTA
• Familiarity with issues facing newcomers in a Canadian urban setting and systemic barriers to integration in education, social, cultural, and economic aspects of Canadian life
• Excellent interpersonal, cross-cultural, customer service, written, and verbal communication skills
• Preference will be given to those who speak French, Spanish, or Portuguese
• Experience in outreach, community development, and marketing of programs and services
• Strong organizational and technical skills, including proficiency in Microsoft Office and Zoom
• Ability to work flexible schedules as needed

OTHER REQUIREMENTS

• A satisfactory Vulnerable Sector Police Check (completed when an offer is made)
  Polycultural reserves the right to post internally and externally.
  In support of persons with disabilities, Polycultural asks job applicants with disabilities who require accommodation in the recruitment and selection process to please advise Human Resources if contacted for an interview/testing so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please get in touch with Human Resources directly.
  We thank everyone for their interest in Polycultural; however, only those selected for an interview will be contacted.
  Polycultural Immigrant & Community Services hires based on merit and is committed to employment equity.
  No phone calls please

RESPONSIBILITIES

• Screen clients for initial assessment; identify basic service needs, background information, and determine eligibility criteria
• Based on initial contact, complete intake forms and enter relevant data into internal and external databases, referring clients to internal program staff
• Provide comprehensive information on services offered, rules, and requirements
• Respond to emergencies and prepare serious occurrence reports
• Meet targets set by Programs Manager to ensure efficient service delivery
• Maintain client appointments for site program staff if assigned
• Promote agency programs and services to individuals and other service providers, directing potential partners to appropriate agency contacts for further development
• Distribute and compile client satisfaction surveys and feedback forms, conducting monthly follow-up contacts
• Track and gather applicable data to generate comprehensive and accurate statistical reports
• Maintain documentation related to supplies, purchase orders submitted, service contracts, etc.
• Assist in organizing and delivering group information sessions when needed
• Provide interpretation for languages tested to eligible clients for addressing settlement needs
• Foster strong working relations with agency programs and partner organizations
• Actively participate in professional development initiatives
• Assist in troubleshooting technical issues onsite
• Perform reception duties
• Other duties as assigned

ACCOUNTABILITY/DEPENDABILITY

Accepts responsibility for the quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines, and work schedules.