Part-Time Customer Service Representative (2 months)

at  Linus Media Group

Linus Tech Tips is the one of the worlds most renowned and influential technology-focused YouTube channels and online communities. With millions of subscribers and a deep passion for all things tech, we are dedicated to providing our audience with informative, entertaining, and exciting content.

WHY WORK HERE?

We’re looking for world-class talent to join our team! Our aim is to foster a culture of creativity and collaboration at work, so we can inspire our audience to be more curious about the world around them. Located half an hour from Vancouver and two hours from Whistler mountain, our office in Surrey lets our team members live and play in beautiful British Columbia.

JOB REQUIREMENTS:

• Proficiency with the Adobe Creative Suite, specifically Illustrator, Photoshop, and InDesign
• A combination of 4+ years of education and experience in graphic design or a relevant field, or 3+ years of working experience in a relevant field
• A portfolio showcasing your advanced understanding of graphic design, visual design, and creative thinking across brand and design projects
• Exceptional organizational and time-management skills to meet strict timelines and delivery deadlines
• Excellent written and verbal communication skills, with a keen eye for detail and accuracy
  Compensation:
  For this position the typical hiring salary range falls between CAD $55,000 and $70,000 per year. The base pay is based on market location and may vary depending on job related qualifications such as knowledge, skills and experience. Creator Warehouse’s compensation structure is rooted in a performance and merit based approach that acknowledges performance of both the individual and the team.
• 
  Full-Time Customer Service Representative (2 months)

EMPLOYMENT: FULL-TIME TEMPORARY CONTRACTOR, 2 MONTHS

Creator Warehouse (CW) is looking for a Customer Service Representative to help ensure we keep up with ever-changing customer demand. We want the same amazing, high-quality Linus Tech Tips (LTT) merchandise that we’ve become known for to carry over to the after sales experience!
At Creator Warehouse, we know that maintaining a solutions-oriented, friendly and accessible customer service team is paramount to ensuring our customers continue to support us. Reporting to the Customer Service Supervisor, you’ll be on the front lines, ensuring that the needs of our customers are being met in a timely manner. You’ll also ensure that those needs are communicated internally, so that we can improve our entire organization in response to customer feedback. Working just a room away from the designers of our products, you’ll have a wealth of knowledge and support to assist you along the way!
As a Customer Service Representative, your responsibilities include, but are not limited to, the following:

JOB REQUIREMENTS:

• Minimum of 1 year of experience in a customer service role or other customer-facing environment
• Strong English language fluency and written communication skills
• Strong ability to understand and empathize with our customers
• Strong attention to detail
• A typing speed of 60 words per minute or faster
• Excellent interpersonal skills and ability to interact with people of varying personalities

EMPLOYMENT: PART-TIME TEMPORARY CONTRACTOR, 2 MONTHS

Creator Warehouse (CW) is looking for a Customer Service Representative to help ensure we keep up with ever-changing customer demand. We want the same amazing, high-quality Linus Tech Tips (LTT) merchandise that we’ve become known for to carry over to the after sales experience!
At Creator Warehouse, we know that maintaining a solutions-oriented, friendly and accessible customer service team is paramount to ensuring our customers continue to support us. Reporting to the Customer Service Supervisor, you’ll be on the front lines, ensuring that the needs of our customers are being met in a timely manner. You’ll also ensure that those needs are communicated internally, so that we can improve our entire organization in response to customer feedback. Working just a room away from the designers of our products, you’ll have a wealth of knowledge and support to assist you along the way!
As a Customer Service Representative, your responsibilities include, but are not limited to, the following:

JOB REQUIREMENTS:

• Minimum of 1 year of experience in a customer service role or other customer-facing environment
• Strong English language fluency and written communication skills
• Strong ability to understand and empathize with our customers
• Strong attention to detail
• A typing speed of 60 words per minute or faster
• Excellent interpersonal skills and ability to interact with people of varying personalities

DUTIES:

• Develop and design products, graphic elements, and visual solutions for merchandise
• Collaborate with engineering and design teams to meet all design needs, including creating dielines, packaging, visual branding elements, and label designs
• Create and adapt visual assets for digital platforms, including social media posts, website banners, email campaigns, and digital ads to complement merchandise and branding strategies
• Keep up-to-date with design trends to create forward-thinking designs that connect with and engage our target audience
• Develop slide decks and templates for presentations, ensuring alignment with brand guidelines
• Communicate with overseas suppliers and manufacturers to arrange samples and coordinate product development
• Design clear and visually engaging signage and wayfinding systems for events, matching the overall event theme and aesthetics

DUTIES:

• Responding to lttstore.com customer inquiries via email and live chat in an efficient, friendly, and professional manner
• Engaging with our customers to provide excellent service including processing refunds, exchanges and credits for returned merchandise
• Categorizing interactions with customers used towards reporting and responding to customer issues on a macro level

DUTIES:

• Responding to lttstore.com customer inquiries via email and live chat in an efficient, friendly, and professional manner
• Engaging with our customers to provide excellent service including processing refunds, exchanges and credits for returned merchandise
• Categorizing interactions with customers used towards reporting and responding to customer issues on a macro level