Part-Time Customer Service Representative

at  Canada Games Centre

The Canada Games Centre (CGC) is a vibrant multi-sport community and recreation centre in Halifax, Nova Scotia. We are a 176,000 sqft facility operated by a non-profit society committed to promoting physical literacy, fitness and wellness, and to supporting the needs of high performance sport & athlete development. The Centre runs sport and recreation programs, camps, fitness classes and so much more in an inclusive environment. Located in Mi’kma’ki, the ancestral and traditional lands of the Mi’kmaq people, the CGC acknowledges the Peace & Friendship Treaties signed in this Territory and recognizes that we are all Treaty People.
Together, we inspire healthy active living.

POSITION SUMMARY

For the first point of contact at the Canada Games Centre Customer Service Desk, we are looking for enthusiastic, friendly individuals to assist in delivering exceptional customer service and support to all of our guests. Must be able to multi-task and work under the pressure of a busy environment.

• Welcome and greet all guests – members, drop-ins, corporate, or leisure groups
• Receive, respond, and manage all inquiries – on site, phone calls, and email – in a timely manner
• Communicate policies, procedures, updates, and all other required information to guests
• Accept and process all payments – cash, credit card, etc.
• Upsell
• Follow opening and closing procedures
• Maintain files in proper order
• Be able to multi-task in a fast-paced environment
• Abide by Canada Games Centre policies and procedures – phone etiquette, dress code, etc.