Part-time Customer Support (German speaking)

at  TicketSwap

TicketSwap is on a journey to become the world’s favorite platform for fans to buy and sell tickets. On this journey, we’ve already reached about 15 million users across 36 countries. Our goal is to make buying and selling second-hand tickets safe, fair, and easy.
Our Customer Support department is here to assist fans with any questions they may have about our platform. From fans who have questions about how to use our site to those who need help selling a ticket, we are ready to help everyone in need. Helping our customers solve these problems is something we value a lot and it’s crucial to build trust and loyalty amongst our customers.
Our Customer Support is the front line. Dealing with fan’s questions via phone, chat and email quickly and effectively is one of our key strengths. Therefore, we are looking for a German-speaking Customer Support Hero who will be responsible for providing the best customer service to our German fans!
Part-time · Amsterdam
What you can expect from the work

On a daily basis, you’ll be helping our fans via chat, email and phone, and you do this with great enthusiasm. In addition, you will be involved in:

• Fixing sellers’ mistakes and finding ways to avoid this in the future;
• Achieving goals regarding customer satisfaction and productivity, in order to contribute to the company wide targets;
• Thinking about improving and automating processes within the support department.

About you

Helping people is second nature to you; you are social and you can empathize well with others. You also possess the following qualities and competences:

• Exceptional proficiency in German and English, both written and verbal;
• You are customer-oriented and have problem-solving skills;
• You are stress-resistant and embrace changes;
• You like a fast-paced, dynamic working environment;
• Customer service experience is a plus;
• You are available 24 hours a week and you’re based in Amsterdam.

TicketSwap Perks & Benefits
At TicketSwap we don’t only care about a competitive salary. We want you to be happy and healthy and get the best result possible, every single day! That’s why we’re offering a range of perks and benefits that we hope will help you reach all your goals and ambitions in life and enjoy every moment in and around the office.
Healthy lunch & snacks every day
Pension plan, fully paid by TicketSwap
Friday drinks
at the office
Diverse team with 30+ nationalities
Electrical sit-stand desk
25 paid holidays
a year

• Fixing sellers’ mistakes and finding ways to avoid this in the future;
• Achieving goals regarding customer satisfaction and productivity, in order to contribute to the company wide targets;
• Thinking about improving and automating processes within the support department