Part Time - Entry Advising Clerk

at  George Brown College

CLOSING DATE: October 25, 2024
Land Acknowledgement
George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.
Equity Statement
George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• Three-year diploma in Business Administration, Community Services, Public Relations, or other related fields from a recognized post-secondary institute.
• Minimum three (3) years’ experience in front-line customer service, preferably in post-secondary environment.
• Demonstrated proficiency in the use of communication and organizational platforms such as Excel, Outlook, Teams, Blackboard, Office 365, etc.
• Experience using Salesforce or other CRM tools is beneficial.

SKILLS AND ATTRIBUTES:

• Demonstrated understanding of and ability to develop and deliver advising support for learners with diverse needs and goals.
• Excellent problem solving and human relations skills.
• Demonstrated ability to work independently and as an effective team member.
• Good interpersonal, organization, and observation skills.
• Excellent communication and collaboration skills at a professional level.
• Demonstrated commitment to uphold the College’s priorities on diversity and equity.

ABOUT US:

George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

• Responsible for checking and responding to the general Entry Advising email box, ensuring clients receive a response within 24-48 hours.
• Monitor the general entry advising email box: answer basic questions, book appointments, and forward others to advisors.
• Responsible for managing the walk-in traffic to the St. James office, determining the needs of a potential client and booking an appointment, re-directing to another area, or answering their questions.
• Greet and welcome clients who enter Entry Advising office at St. James.
• Control traffic inside the Entry Advising office and direct people to proper departments within the campus.
• Capture client information to book appointments, or to track walk-in traffic.
• Book clients into College Advisor calendar.
• Advise clients who have basic questions such as exemptions, general education guidelines, and offering Full-time and Continuing Education Calendars.
• Responds to phone inquiries and tracks those inquiries.
• Listen to and make a log of voicemail messages, forward the remaining list to advisors.
• General office duties (supplies, signage, calendar etc..), and assist with data entry, tracking visits/ inquiries, and supporting workshop logistics.
• Other duties as assigned.