Part-time Hotel Receptionist
at Lyrath Estate Hotel
Kilkenny, County Kilkenny, Ireland -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 05 Feb, 2025 | Not Specified | 06 Nov, 2024 | N/A | Incentives,Up Selling | No | No |
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Citizen | GC |
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Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
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Contract to Hire – Corp 2 Corp |
Description:
DescriptionAn excellent opportunity has arisen to join the Front Office team at the exclusive 5 star Lyrath Estate Hotel as a part- time Front Office Receptionist who is available to work 3 out of 7 days.
The Front Office Receptionist is the first point of contact to our guests, representing the Front of House Department in a friendly, energetic and professional manner and consistently delivering a Five-Star level of service.
The successful candidate will play a key role in delivering a memorable experience, working with all departments throughout the Hotel to deliver and exceed our guest expectations.
The role requirements:
- To be familiar with the days business, including arrivals, departures and special requests.
- To offer guest services such as wake up call, newspaper etc.
- To check guests in and out in a friendly and efficient manner
- To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
- Maximise sales through up-selling, using incentives and promotions
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- Ensure prompt resolution of customer complaints
- Ensure all enquiries and requests are dealt with efficiently and promptly.
- Have a full knowledge of all bedrooms, their location and what they consist of.
- Allocation of arrivals for next day’s business.
- Knowledge of local amenities and local transport.
The ideal candidate will possess:
- Strong command of the English Language
- Basic computer skills are essential whist a working knowledge of Hotsoft is desirable.
- Experience in hospitality would be beneficial but not essential.
- Excellent Customer Service
- Welcoming friendly personality and manner
- Ability to prioritise and organise work
- Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts.
- Ability to work in a fast-paced busy environment.
Responsibilities:
- To be familiar with the days business, including arrivals, departures and special requests.
- To offer guest services such as wake up call, newspaper etc.
- To check guests in and out in a friendly and efficient manner
- To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
- Maximise sales through up-selling, using incentives and promotions
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- Ensure prompt resolution of customer complaints
- Ensure all enquiries and requests are dealt with efficiently and promptly.
- Have a full knowledge of all bedrooms, their location and what they consist of.
- Allocation of arrivals for next day’s business.
- Knowledge of local amenities and local transport
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospitality
Hotels / Restaurants
Office Administration
Graduate
Proficient
1
Kilkenny, County Kilkenny, Ireland