Part-time Hotel Receptionist

at  Lyrath Estate Hotel

Kilkenny, County Kilkenny, Ireland -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate05 Feb, 2025Not Specified06 Nov, 2024N/AIncentives,Up SellingNoNo
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Description:

DescriptionAn excellent opportunity has arisen to join the Front Office team at the exclusive 5 star Lyrath Estate Hotel as a part- time Front Office Receptionist who is available to work 3 out of 7 days.
The Front Office Receptionist is the first point of contact to our guests, representing the Front of House Department in a friendly, energetic and professional manner and consistently delivering a Five-Star level of service.
The successful candidate will play a key role in delivering a memorable experience, working with all departments throughout the Hotel to deliver and exceed our guest expectations.

The role requirements:

  • To be familiar with the days business, including arrivals, departures and special requests.
  • To offer guest services such as wake up call, newspaper etc.
  • To check guests in and out in a friendly and efficient manner
  • To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
  • Maximise sales through up-selling, using incentives and promotions
  • Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
  • Ensure prompt resolution of customer complaints
  • Ensure all enquiries and requests are dealt with efficiently and promptly.
  • Have a full knowledge of all bedrooms, their location and what they consist of.
  • Allocation of arrivals for next day’s business.
  • Knowledge of local amenities and local transport.

The ideal candidate will possess:

  • Strong command of the English Language
  • Basic computer skills are essential whist a working knowledge of Hotsoft is desirable.
  • Experience in hospitality would be beneficial but not essential.
  • Excellent Customer Service
  • Welcoming friendly personality and manner
  • Ability to prioritise and organise work
  • Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts.
  • Ability to work in a fast-paced busy environment.

Responsibilities:

  • To be familiar with the days business, including arrivals, departures and special requests.
  • To offer guest services such as wake up call, newspaper etc.
  • To check guests in and out in a friendly and efficient manner
  • To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
  • Maximise sales through up-selling, using incentives and promotions
  • Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
  • Ensure prompt resolution of customer complaints
  • Ensure all enquiries and requests are dealt with efficiently and promptly.
  • Have a full knowledge of all bedrooms, their location and what they consist of.
  • Allocation of arrivals for next day’s business.
  • Knowledge of local amenities and local transport


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Hospitality

Hotels / Restaurants

Office Administration

Graduate

Proficient

1

Kilkenny, County Kilkenny, Ireland