Part Time - Information & Student Support Officer

at  George Brown College

CLOSING DATE: February 7, 2025
Land Acknowledgement
George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.
Equity Statement
George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

POSITION SUMMARY:

The incumbent is responsible for providing front-line client service support to all visitors, students, and faculty in the office for the School of Liberal Arts and Sciences. This generally entails greeting a high volume of students, faculty, and visitors, responding to questions, and providing assistance to individuals in selecting, registering for, dropping or changing general education and liberal studies courses, or requesting transfer credits in-person, on the Virtual Service Desk (using MS Teams and queuing software), and via email. Within this role, the incumbent also provides some administrative support to the Associate Dean and Manager of Academic Operations.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• Three-year diploma/degree from a recognized post-secondary institution in Business Administration or equivalent.Minimum of two (2) years office experience, providing high level customer service to a diverse clientele including practical experience working in a demanding student service environment and working effectively on the front-line, as well as sound knowledge navigating computer software (e.g. spreadsheets, databases, and relational databases).

SKILLS AND ATTRIBUTES:

• Proficiency in Banner and Infosilem Academic is an asset.
• Intermediate skill level in Microsoft Office; excellent knowledge of word processing, spreadsheets, and relational databases.
• Solid problem-solving skills; ability to troubleshoot and resolve conflict exercising tact, discretion and sound judgment; ability to prioritize.
• Excellent organizational and time management skills; ability to cope under pressure associated with the management of numerous high-volume tasks in a busy service environment; high level of accuracy and attention to detail.
• Ability to work independently and as a team member.
• Excellent communication, collaboration, interpersonal and customer service skills at a professional level.
• Demonstrated commitment to uphold the College’s priorities on diversity and equity.

ABOUT US:

George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

• Responds to questions and inquiries from students, faculty and visitors received by email, virtual service desk, and/or in-person in an efficient, professional and customer/student focused manner: application and interpretation of college policies; critical dates; general education and liberal studies courses, and transfer credits; and general college information.
• Responsible for ascertaining student needs, providing information, resolving problems, or directing inquiries.
• Refers non-routine inquiries to the Manager of Academic Operations, as required.
• Assists students in selecting and registering for general education and liberal studies courses; and providing student advisory functions.
• Provides information regarding transfer credit requirements and processes for general education and liberal studies courses.
• Reviews post-secondary transcripts and provides course advising for General Education and Liberal Studies transfer credit applications for both diploma and degree programs.
• Navigates and interprets college data systems to support student’ registration processes, and support faculty with grade changes or other processes.
• Tracks students whose academic standing is deferred, completing related transactions in student management database, sending related communications to faculty members and students keeping them informed of the process and requirements.
• Maintains and archives department documents including final exams.
• Assists faculty in matters pertaining to the office and departmental protocols and facilities.
• Orders supplies, prepares general correspondence, and sorts and distributes mail.
• Updates electives planning spreadsheet daily during start up periods, to provide team members with up-to-date enrollment information.
• Other related duties as assigned.