Part Time Medical Receptionist

at  Parbold Surgery

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice b. Deal with all general enquiries c.
Process appointment requests for today/future from patients by telephone and in person and process requests for home visits d. Process all medication requests received by telephone, in person, email and online and deal with any medication queries e. Ensure all patients/callers are directed to the appropriate healthcare professional f. Using your own judgement and communication skills, ensure that patients with no prior appointment but who need an urgent consultation are seen in a logical and non-disruptive manner g.
Explain practice arrangements and formal requirements to new patients and ensure procedures are completed h. Receive and make telephone calls as required. Transfer calls and take messages, ensuring accuracy of detail and prompt appropriate delivery i. Advise patients of relevant charges for private (non-General Medical Services), accept payment and issue receipts j.
Enter patient information on the clinical system (EMIS) as required k. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately l. Support all clinical staff with general administrative tasks as requested m. Complete opening and closing procedures in accordance with the duty rot

Please refer the Job description for details