Part Time Night Supervisor

at  Hilton

JOB DESCRIPTION

At Hilton Amsterdam we are currently looking for a Front Office Night Supervisor on a part-time basis. As Night Supervisor, you will supervise reception operations and perform the following tasks to the highest standards during the night:

• Supervise accurate and efficient reception operations including check in/out procedures
• Support Team Members in handling guest requests and enquires to ensure a positive outcome
• Ensure the Front Office Manager is fully aware of any relevant feedback from guests and/or other departments
• Represent the Front Desk Manager in his/her absence during the Night Shift
• Ensure a consistent, high level of customer service
• Brief your team on any events or VIP guests in the hotel that day
• Drive sales revenues and promote hotel services and facilities for up-selling opportunities
• Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
• Act in accordance with the front of house equipment and the property management systems
• Carry out shift handovers and brief team members as required
• Follow company brand standards
• Assist other departments, as necessary, and maintain good working relationships with hotel Team Members
• Perform the Night Audit and ensure all reports are prepared for next day operations
• During Night Shift support Room-Service department by being responsible for the Night Menu
• Make book-outs if necessary

REQUIRED SKILLS AND COMPETENCES

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous experience in a customer-focused industry
• Previous experience with night-shifts
• Positive attitude and good communication skills
• Committed to delivering a high level of customer service
• Ability to work on your own or as part of a team
• Competent level of IT proficiency
• Fluent in English, fluent in Dutch is preferred and an additional foreign language
• Able to work 3-4 night shifts per week

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous supervisory experience in a hotel environment or 2 years’ experience as a Front Desk agent
• Previous experience with night shifts

At Hilton Amsterdam we are currently looking for a Front Office Night Supervisor on a part-time basis. As Night Supervisor, you will supervise reception operations and perform the following tasks to the highest standards during the night:

• Supervise accurate and efficient reception operations including check in/out procedures
• Support Team Members in handling guest requests and enquires to ensure a positive outcome
• Ensure the Front Office Manager is fully aware of any relevant feedback from guests and/or other departments
• Represent the Front Desk Manager in his/her absence during the Night Shift
• Ensure a consistent, high level of customer service
• Brief your team on any events or VIP guests in the hotel that day
• Drive sales revenues and promote hotel services and facilities for up-selling opportunities
• Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
• Act in accordance with the front of house equipment and the property management systems
• Carry out shift handovers and brief team members as required
• Follow company brand standards
• Assist other departments, as necessary, and maintain good working relationships with hotel Team Members
• Perform the Night Audit and ensure all reports are prepared for next day operations
• During Night Shift support Room-Service department by being responsible for the Night Menu
• Make book-outs if necessar

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous experience in a customer-focused industry
• Previous experience with night-shifts
• Positive attitude and good communication skills
• Committed to delivering a high level of customer service
• Ability to work on your own or as part of a team
• Competent level of IT proficiency
• Fluent in English, fluent in Dutch is preferred and an additional foreign language
• Able to work 3-4 night shifts per wee