Part Time (or Full Time) Customer Service Officer

at  AGrader Learning Centre Hougang

We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centre at Hougang Central & Kovan City.

### REQUIREMENTS: ###

· Minimum ’O’ Level. ‘A’ Level preferred.
· Permanent role. Able to commit at least 1 year.
· Flexible timing
· Willing for inter-centre travel (to Kovan) & deployment
· Strong interpersonal and communication skills
· Positive work attitude, self-driven, independent, team player with strong service mindset
· Responsibility is a MUST in this job – you need to be accountable, responsible and see through the job areas and tasks that you’re given.

· Work closely in an administration team and be responsible for the daily operations of the tuition centre
· Create a wonderful customer experience as you understand that making a customer happy is crucially important to the company’s success
· Learn face-to-face communication skills as part of good customer service
· Engage interest in potential customers and provide them with clear explanations on the offered programs
· Identify customers’ needs and develop strategies to maintain a high level of customer satisfaction
· Online systems usage & maintenance
· Handling text messages, emails and calls with various stakeholders, including parents, students, teachers, colleagues and suppliers.
· Calling customers to inform about promotions and new updates.
· Basic daily housekeeping works.
· Any other administrative, operational and customer outreach works as required.