Part-Time Receptionist / Administrator / Customer Service Advisor

at  Bevan Wilson Physiotherapy Sports Injury Clinics

Hours: Approx. 20 hours per week (across weekdays, evenings. Additional hours may also be available at our other clinic in Cranleigh)
About Us:
Bevan Wilson is one of Surrey’s leading Physiotherapy and Sports Injury Practices, providing expert care across a diverse range of specialties—from elite sports to nursing homes. Our reputation is built on exceptional, client-focused care, and we pride ourselves on delivering outstanding service from enquiry to recovery.
We are now seeking a reliable, person centered, and efficient team member to cover reception duties, carry out Administration tasks, and deliver excellent customer service to our patients. If you’re an excellent communicator, organised, and thrive in a client-focused environment, we want to hear from you!
What You’ll Do:
Front of House: Greet patients and handle face-to-face, telephone, and email enquiries.
Appointment Management: Schedule and manage bookings for all clinics and therapists using our patient management system.
Customer Service: Provide friendly, knowledgeable, and caring support to patients.
Payments & Invoicing: Process card payments, manage basic invoicing, and reconcile accounts.
Administration: Handle report typing, filing, scanning, and correspondence.
Stock Management: Advise on and facilitate medical equipment sales and rentals (training provided).
Facilities & Events Support: Assist with facilities management, health and safety, clinic presentation, and event organisation.
Liaison: Communicate with medical practitioners, partner companies, suppliers, insurance providers, and referrers.
What We’re Looking For:
At least 1 year of front-of-house and administrative experience (preferred)
Organised and efficient with the ability to prioritise tasks
Excellent verbal and written communication skills
Friendly, confident, and smart appearance.
Strong attention to detail and a completer-finisher mindset
Proactive team player with the ability to work independently
Confident in Microsoft Office Suite and comfortable in a predominantly paper-free environment
Eagerness to learn new software and systems
Driving licence and access to a car are preferable
Flexible approach.
What We Offer:
Competitive Pay: £12.00 per hour
Flexible Working Hours: Variable hours with potential for growth
Hours: Approx. 20 hours per week (across weekdays, evenings. Additional hours may also be available at our other clinic in Cranleigh)
Company Pension Scheme
On-Site Parking
A supportive and friendly team environment
Additional Requirements:
Flexibility to cover holidays and attend evening or weekend events
GCSE or equivalent (preferred)
Fluent English (required)
How to Apply:
If you’re passionate about providing first-class customer service and want to join a supportive and dynamic team, please submit your CV and cover letter. Short-listed applicants may be contacted for a brief telephone interview before the formal interview process.
Be part of a practice where your contributions will directly impact our clients’ recovery journeys and wellbeing. We look forward to hearing from you!
Job Types: Part-time, Permanent
Pay: £12.00 per hour
Expected hours: No less than 20 per week

Benefits:

• Company pension
• On-site parking

Schedule:

• Day shift

Education:

• GCSE or equivalent (preferred)

Experience:

• Administrative: 1 year (required)
• Reception / Front of House: 1 year (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In perso

Please refer the Job description for details