Part-Time Receptionist/Cashier, Community Centres

at  The Town of Whitby

EDUCATION

High School Diploma

EXPERIENCE

1 years

DESCRIPTION

Our team is highly skilled, passionate about our community, and we care. Let’s grow together.

PART-TIME RECEPTIONIST/CASHIER, COMMUNITY CENTRES

Who We Are
In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes.
The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to more than 200,000 by 2031. Whitby’s Official Plan has been updated to establish new directions for Whitby’s planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame.
The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre. Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day.
Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work.
The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position.
We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.
Let’s grow together.
What You Will Get To Do
The successful candidate will have a positive impact on our corporate culture by demonstrating the Town’s CARE core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization, external contacts and elected officials.
By effectively building positive rapport and relationships both internally and externally, the successful candidate will help us achieve our mission that together we deliver services that make a difference in our community.

Reporting to the Supervisor, Recreation Customer Service, the Receptionist/Cashier is responsible for providing customer service at the reception desk, via telephone and on-line, including:

• dealing effectively with customer complaints and inquiries, explaining programs, services, policies and procedures regarding health club, fitness and aquatics services, and other facilities and programs for the Town of Whitby;
• handling revenue for admissions and program registrations;
• reconciling daily receipts;
• promoting, receiving and processing health club memberships;
• providing clerical assistance in the form of typing, filing, record keeping, etc.; and
• assisting with other projects/duties as may be required.

Who You Are
Our Community Services team is looking for an enthusiastic, solutions-oriented team player who takes initiative and thrives on a high performing team. You are self-motivated, self-starting and utilize a proactive approach to work. You value partnerships. Using your excellent communication and interpersonal skills you foster a collaborative team environment among co-workers, and work well both independently and as part of a team. You demonstrate tact, diplomacy and sound discretion when working with a broad range of partners.
A high volume of work does not intimidate you. You are excellent at prioritization and time management, and can work under pressure to meet deadlines. You are a problem solver. You love to research and analyze problems: identifying, gathering and processing relevant information to determine possible solutions, evaluate them and make recommendations. As far as you’re concerned, anything worth doing is worth doing right.
What You Bring To Our Team

As the successful applicant, you must possess:

• a secondary school graduation diploma;
• six (6) months experience working in a customer service environment;
• telephone and cash handling experience;
• a demonstrated working knowledge of Microsoft Office Suite (Outlook, Word, Excel);
• a demonstrated working knowledge of facility and recreation software ACTIVE Net is preferred;
• well-developed keyboarding skills;
• the ability to manage multiple phone lines and respond quickly in a busy and dynamic environment while consistently meeting deadlines; and
• a valid Police criminal record check to work with the vulnerable sector.

What We Offer You

• Salary: $21.84 - $24.18 per hour (Band D)*
• The Town is currently undertaking an extensive job evaluation review for PT CUPE positions. The salaries and job responsibilities for all part-time unionized postings are being considered under review until the results and ratings for these positions are finalized and shared. Please be aware that salaries and job responsibilities may be impacted by this review.

We are an Equal Opportunity Employer
At the Town of Whitby, our values guide everything that we do. We celebrate our differences, which is why we are committed to building an inclusive and barrier-free environment for our team. If you need a specific accommodation during the recruitment process, please let us know, and we will be happy to provide. Any information received relating to accommodation will be addressed confidentially.
Acknowledgement will only be forwarded to those applicants who are invited for an interview.
Personal information provided is collected under the authority of The Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act.
For your safety and the safety of others, if offered a role with the Town, you will be required to submit a completed Vaccination Declaration & Request for Accommodation form with proof of vaccination, if applicable, in accordance with the Town of Whitby’s COVID-19 Vaccine Policy.
Vaccination requirements are subject to bona fide medical and/or human rights exemptions, or individual preference exemption. Any request for an exemption will be reviewed on a case-by-case basis, as per our COVID-19 Vaccine Policy, and would be subject to the Town’s accommodation process.
Union Affiliation: CUPE Part-Time
Hours: Flex hours, including days, evenings and weekends (maximum of 24 hours per week). All Receptionist/Cashiers will be scheduled for rotating shifts between the times of 5:15 a.m. to 9:30 p.m. Monday Through Sunday, along with a weekend rotation.
Location: Whitby, ON

• dealing effectively with customer complaints and inquiries, explaining programs, services, policies and procedures regarding health club, fitness and aquatics services, and other facilities and programs for the Town of Whitby;
• handling revenue for admissions and program registrations;
• reconciling daily receipts;
• promoting, receiving and processing health club memberships;
• providing clerical assistance in the form of typing, filing, record keeping, etc.; and
• assisting with other projects/duties as may be required