Part-time Sales Associate

at  Canadian Tire Penticton BC Store 351

SUMMARY

The Sales Associate team member works in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs. This role also involves store maintenance such as stocking shelves, merchandising and general housekeeping.

CUSTOMER SERVICE

• Provides excellent customer service to all customers entering the store.
• Smiles, makes eye contact with and greets customers.
• Guides customer to the location of requested items.
• Locates products in the warehouse.
• Answers questions and provides friendly advice and services to customers.
• Suggests value-added and related products to customers to ensure they go home with what they need.
• Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today?” “Did you find everything you were looking for?” “Thank you for shopping at Canadian Tire”).
• Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
• Handles multiple customers in an effective and efficient manner.
• Deals with challenging situations in a professional manner.
• Learns about new products on a regular basis.
• Keeps up to date with in-store promotions, in-store deals and product locations.

REQUIREMENTS

• Basic math and typing skills.
• Ability to work under minimal supervision with computerized systems.
• Experience in a customer service role and/or with Canadian Tire store is considered an asset.
• Ability to operate a cash register is an asset.

REQUIRED SKILLS AND ABILITIES

Successful candidates will demonstrate the following competencies :

• Strong orientation towards customer service excellence.
• Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers.
• Strong belief in the Canadian Tire Values of honesty, integrity and respect.
• Effective written and oral communication skills (e.g., probing, listening, etc.) and the ability to maintain professional communication, even in challenging situations.
• Ability to complete retail tasks according to instructions and to demonstrate responsibility for outcomes.
• Ability to work in a fast-paced team environment that provides assistance and support to co-workers to achieve common goals.
• Ability to resolve retail and/or customer issues.
• Ability to adapt and cope with challenging and changing situations.
• Positive attitude, punctuality and solid work ethic.