Part-Time Sales / Customer Service Representative

at  Naturepedic Leaside

COMPANY DESCRIPTION

Are you passionate about promoting healthier, more sustainable lifestyles? Do you thrive in a customer-focused environment where you can make a difference every day? Naturepedic Leaside is seeking a dedicated Customer Service and Sales Rep to join their team.

*ABOUT US*

Naturepedic is a mission-driven company committed to creating safer, healthier sleep solutions for families. Our award-winning organic products are handcrafted with the highest quality materials and strict adherence to environmental sustainability.

*POSITION SUMMARY*

As a Customer Service and Sales Representative, you will be the first point of contact for our customers, delivering exceptional service and support. You’ll assist with inquiries, resolve issues, and help customers choose the perfect organic sleep solutions tailored to their needs.

*QUALIFICATIONS*

• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using customer service software and tools.
• Passion for health, wellness, and sustainability is a plus!

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Provide detailed product information and recommendations based on customer needs.
• Assist customers with order placement, tracking, returns, and exchanges.
• Resolve customer concerns in a timely and effective manner, ensuring satisfaction.
• Collaborate with internal teams to address customer feedback and improve service processes.
• Maintain up-to-date knowledge of Naturepedic products, policies, and promotions.