Participant Relations Receptionists and Assistant

at  Tilson HR

ABOUT THE POSITION

Music for All is seeking qualified, proactive, and team-oriented candidates for full-time employment within the Participant Relations team. Music for All’s Participant Relations team focuses on the participants of our programs, which includes the responsibility of recruitment, enrollment, pre-event communication, and event scheduling. The Participant Relations Receptionist and Assistant works under the direction of the Participant Relations Manager and is an important part of the Music for All team.

POSITION REQUIREMENTS

Music for All is seeking qualified candidates with the skills listed below.

• Bachelor’s or Associate’s degree from an accredited university or college or currently enrolled in a college level degree program (preferred)
• Strong work ethic and understanding of the organization’s mission, vision, and core values
• Excellent interpersonal skills and ability to communicate with individuals inside and outside the organization
• Interpersonal skills to create a pleasant experience for all customers
• Customer-focused attitude; personable and attentive
• Active listener; good telephone etiquette
• Patience and listening skills to respond appropriately and interact positively with upset customers
• Excellent written and oral communication, presentation, and proof-reading skills
• Strong attention to detail
• Experience in Microsoft Office (Word, Excel) required
• Ability to work independently, with little to no guidance
• Verbal and written communication skills to interact clearly with customers, vendors and other employees
• Organization skills to keep accurate records and find important information quickly
• Time management skills to prioritize and complete a side variety of tasks throughout the day

• Answer all incoming calls and assist the caller or transfer to appropriate staff member
• Monitor event specific emails and reply to customers in a professional and timely manner
• Sort, log and distribute mail
• Assist with office management (i.e. equipment and supplies)
• Represent the company while interfacing with office visitors and directing them to appropriate meeting areas
• General administrative support of the Participant Relations Team for event planning and recruitment efforts
• Heavy communication (phone and email) with music educators and participants regarding event details
• Use Salesforce and Microsoft Office programs to create, organize, and maintain participant paperwork and files
• Manage multiple projects simultaneously and independently
• Maintain relationships with former, existing, and new participants
• Assisting other departments with administrative tasks