Participant Support Officer

at  AMES Australia

• Multiple positions available on a full time maximum term basis to 30 August 2025, at Melbourne CBD and Dandenong sites
• Annual salary range is $69,177 + 11.5% super
• Other benefits include:
• Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Flare Employee Discounts Program
• 17.5% Annual Leave Loading

ABOUT US

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.
AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.
AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).
AMES Australia’s Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Right

ABOUT THE ROLE

We are seeking applications for a Participant Support Officer to assist participants in AMES Education’s SEE Program to feel supported in their learning, remain engaged in training and achieve their goals.

TO BE CONSIDERED FOR THIS ROLE, YOU WILL BE ABLE TO DEMONSTRATE THE FOLLOWING KEY SELECTION CRITERIA:

• High level cross-cultural communication skills with the ability to support people with limited English skills to maintain their training pathway plan
• Minimum of Certificate III in Community Services or similar field; and/or at least 3 years’ experience in a client support or customer service role
• Highly developed engagement skills with a demonstrated capacity to engage/re-engage clients in Education and training programs
• Hold a current Victorian driver’s license
• Be willing to travel between offices within the South East for the Dandenong role and between Melbourne CBD and Box Hill offices for the Melbourne CBD role
• High level IT skills including the ability to use online platforms to update, maintain and interpret accurate client records
• Proficient in Client Management Systems (e.g. STRATA, Markbook), MS Outlook, Word, Excel, PowerPoint and MS Teams
• Demonstrated ability to take initiative, problem solve and to engage clients
• Possess strong organisational and time management skills
• Ability to work both independently and collaboratively as part of a team in a busy environment
• Excellent spoken and written communication and presentation skills