Partner Account Manager

at  GENESYS CLOUD SERVICES SINGAPORE PTE LTD

Genesys is a global leader in customer experience and contact center solutions. We empower businesses to create exceptional customer experiences through our innovative cloud-based technologies. Join us in shaping the future of customer engagement.
Are you a consultative SaaS sale professional responsible for driving revenue growth and bringing in net new business from partners, prospects, and current customers? As a Partner Account Manager, you will work to help expand our industry-leading CcaaS partner ecosystem.
The Partner team is responsible for opening new routes to market by helping partners build and sell customer experience offers at speed and scale and grow strategic partner relationships. Genesys is seeking an astute Partner Account Manager to enhance our partner operations within the vibrant SINGAPORE, INDONESIA & MALAYSIA market. This role is ideal for a professional skilled in SaaS/CcaaS operational management, partner strategy, and collaborative growth.

• Develop and Nurture Partner Relationships: Cultivate and maintain strong relationships with existing partners in Singapore, Indonesia & Malaysia, focusing on operational excellence and strategic growth.
• Strategize Partner Business Development: Craft and execute partner business strategies to scale Genesys solutions and capabilities through our SINGAPORE, INDONESIA & MALAYSIA partner network.
• Provide Operational Support: Ensure partners have the necessary tools, resources, and knowledge to effectively market and sell Genesys solutions.
• Collaborate on Business Plans: Work with partners to develop detailed business plans, including operational processes, sales targets, and go-to-market strategies.
• Work closely with internal sales leadership and ensue alignment of GTM strategies.
• Streamline Onboarding and Training: Coordinate with internal teams to optimize partner onboarding, training, and enablement, fostering a high-performance partner ecosystem.
• Monitor Performance Metrics: Track and manage partner performance metrics, driving continuous improvement in sales and operational efficiency.
• Integrate Partner Feedback: Facilitate the integration of partner feedback into product development and business processes to meet partner needs and deliver value.
• Manage Partnership Agreements: Negotiate and oversee partnership agreements, focusing on operational clauses that ensure smooth cooperation and mutual growth.
• Lead Operational Reviews: Organize and conduct regular operational reviews with partners to assess performance, identify areas for improvement, and align on future objectives.