Partner Manager - North America

at  Uberall

HELP US BRING PEOPLE AND BUSINESSES TOGETHER

Our SaaS platform enables multi-location brands and businesses to boost their online presence. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet.

THE PAST, PRESENT & FUTURE

The Past: Uberall was founded in 2013 by David Federhen and Florian Hübner, two longtime friends with a vision to improve customer experience across the online and offline worlds. They created a platform that connected companies with local customers in the digital-first moment.
The Present: We’re on a mission to empower businesses to thrive locally, and believe every business deserves success, regardless of size or location. Simply put, our location marketing platform exists to help our customers get found online and connect with customers through search, discovery, engagement, and conversion.
The Future: We’re a growing company with a bright future, and our journey to become the global leader in location marketing is well underway. We have a passionate and diverse team, a comprehensive, intuitive platform, and a clear vision for the future. We’re looking for talented and passionate people (like you \uD83D\uDC4B) to join us on our journey.

• Contribute to optimal partner experience around our platform, by developing and maintaining relationships with stakeholders in your account portfolio.
• You work on maintaining and growing the value of your account portfolio and collaborate closely with cross-functional team members to resolve business issues, and support revenue growth, retention, renewals, and expansion opportunities.
• You are responsible for the best possible integration of our products with your partner and for maintaining product expertise across all Uberall products.
• You train and certify our partners in terms of platform and help them build expertise within their organization around platform and industry.
• You are the trusted advisor for partners on use-case and product functionality. You identify partner-specific goals and needs - and, based on those, provide recommendations for the best use and application of our product.
• You deliver and communicate ROI for your partners, influence lifetime value through high product adoption, customer satisfaction, and overall NPS scores.
• You know your partners’ performance KPIs, anticipate their next step and provide them with guidance towards the desired outcome, continuously identifying individual optimisation potential and developing concepts for its implementation.
• You support in-person business reviews with C-level decision-makers and other relevant stakeholders.
• You are always close to your partners, and never leave them alone at different levels of escalation, and define measures and resolutions with them to solve any issue in a sustainable and optimal way.
• You ensure a smooth Uberall experience across all day-to-day touchpoints in order for our partners to focus on growing and retaining their customer base.