Partner Operations Manager / Spécialiste des opérations partenaires

at  Plusgrade

ENGLISH VERSION BELOW

Les voyages vont bien au-delà de leur destination ; ils sont tissés de chaque souvenir que l’on crée en chemin. Notre engagement consiste à redéfinir l’avenir du voyage en collaborant avec plus de 200 compagnies aériennes, établissements hôteliers, sociétés de croisières, réseaux ferroviaires pour voyageurs et services financiers, dans le but de créer de nouvelles sources de revenus significatives grâce à des expériences client exceptionnelles. Fondés sur nos valeurs fondamentales d’ambition, d’innovation et de collaboration, nous sommes constamment poussés à repousser les limites, à surpasser les attentes et à exploiter le meilleur de chacun. Nous favorisons une culture qui repose sur la conviction que notre force réside dans notre unité, travaillant ensemble pour bâtir un avenir extraordinaire dans l’univers du voyage. Joignez-vous à nous pour transformer les voyages quotidiens en expériences véritablement extraordinaires.

WHAT YOU’LL LOVE ABOUT US:

RRSP/401(k) Matching
Comprehensive health plans
Flexible Paid Time Off
✈️Annual upgrade credit
️‍ ️Annual physical wellness credit
Annual mental wellness credit
Flexibility to work remotely
Parental Leave Top Up
Adventure Pass

ABOUT THE ROLE:

Are you passionate about delivering exceptional customer care experiences? Are you skilled in handling inquiries and providing timely resolutions? Plusgrade, a leading travel technology company, is seeking a dedicated and client-focused individual to join our team as a Partner Operations Manager!
As a Partner Operations Manager, you will play a crucial role in providing excellent support to our valued partners and ensuring their success. Your primary responsibilities will include handling Tier 1 inbound requests, managing the partner onboarding process, and analyzing partner inquiries to identify improvement opportunities while collaborating with the product and R&D team. You are committed to delivering top-notch customer care and contributing to the overall success of our partners.

WHAT YOU WILL BE DOING:

• Supporting: Communicating and actively engaging partners to increase revenue and usage
• Onboarding: you will be responsible for the onboarding process for our new partners, including the project planning, coordination, and technical uploads to our platform.
• Training: Running training sessions to get our partners engaged and ready to use our product
• Championing partner requests and concerns to improve our product