Partner Oversight Team Lead

at  Modulr

PARTNER OVERSIGHT TEAM LEAD

Edinburgh

• Are you curious, excited by experimentation and always looking to innovate?
• Do you want to work in embedded payments where you can keep learning and developing whilst getting hands-on experience?
• Do you want to have the opportunity to work in a growing Fintech?

If so, we would love to connect and collaborate!
We want to hire ambitious, and value-adding talent into Modulr, the fastest growing payments business in the UK and Europe, to play a key role in our first line of compliance operations and supporting our analysts in this area.

ABOUT US

At Modulr, our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment schemes, accounts, and card products.
We have created an industry-leading API platform with comprehensive online tools and access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS. Our payments expertise and extensive product capability enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending, Wage Advance, and Investment & Wealth.
We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs. Modulr hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard schemes across UK and Europe.
Our regulatory permissions and governance structure are the foundations of our business. We are regulated and supervised as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.
Our founding team has a wealth of experience in the payments industry and growing successful businesses. Modulr is backed by the venture arms of payments giants PayPal and FIS, as well as growth investors Blenheim Chalcot, General Atlantic, Frog Capital and Europe.
Modulr now has over 400 employees spread globally across offices in London, Edinburgh, Amsterdam, and Mumbai.

SUMMARY

This role sits within our Partner Oversight team which is responsible for the ongoing monitoring of
clients we designate as partners (and who will provide e-money services to their onward clients
typically under our licence) to ensure they have the correct controls in place and are operating
within Modulr’s risk and compliance framework. Partner Oversight is a key part of Modulr’s first line
compliance operations, executing processes to mitigate risks to Modulr and their customers as they
relate to Financial Crime, Consumer Protection, Financial and Operational Resilience. The Oversight
role is a multidisciplinary one including regular client engagement to discuss data and business
intelligence, sample checking, and analysis and investigations work collaborating with internal
stakeholders. Analysts also need to have a deep understanding of how our partners are operating to
identify and mitigate regulatory and commercial risks. You will play a key role in supporting these
activities and in the growth and development of our team of analysts.
As we’re a small team, this is a hands-on role; you’ll need to be comfortable getting into the detail
and be happy to suggest improvements. You will have experience with leading a team and delivering
results, have a good understanding of the regulatory landscape that Modulr operates in and be
comfortable with driving change and guaranteeing operational excellence.
Specific duties

Depending on the project, you will need to be comfortable doing the following:

• Lead a team of Oversight Analysts within the broader Oversight function, with linemanagement responsibilities for 3+ team members.
• Be a subject matter expert within the Oversight team, supporting colleagues with complexand challenging client issues, ensuring these are managed to completion.
• Manage high-risk or complex cases for partners that are under enhanced monitoring, takingthe lead to ensure remediation plans are completed and evidenced before beingtransitioned back to business as usual.
• Uphold Modulr’s policy frameworks and procedures and ensure these are followedaccurately during BAU processes.
• Own quality assurance of Oversight team members to ensure activities are being performedto the required standard.
• Mentor, support and develop new and existing members of the Oversight team.
• Identify opportunities to continuously improve our systems and processes in line with therequirements of the function and changing regulatory landscape.
• Focus on stakeholder management, working collaboratively with functions across Modulrand building strong partnerships with clients.
• Work with the Oversight Manager to produce consistent and effective MI reporting todemonstrate performance as part of formal governance and oversight.
• Keep abreast of related industry trends and themes and provide ongoing training to the

Depending on the project, you will need to be comfortable doing the following:

• Lead a team of Oversight Analysts within the broader Oversight function, with linemanagement responsibilities for 3+ team members.
• Be a subject matter expert within the Oversight team, supporting colleagues with complexand challenging client issues, ensuring these are managed to completion.
• Manage high-risk or complex cases for partners that are under enhanced monitoring, takingthe lead to ensure remediation plans are completed and evidenced before beingtransitioned back to business as usual.
• Uphold Modulr’s policy frameworks and procedures and ensure these are followedaccurately during BAU processes.
• Own quality assurance of Oversight team members to ensure activities are being performedto the required standard.
• Mentor, support and develop new and existing members of the Oversight team.
• Identify opportunities to continuously improve our systems and processes in line with therequirements of the function and changing regulatory landscape.
• Focus on stakeholder management, working collaboratively with functions across Modulrand building strong partnerships with clients.
• Work with the Oversight Manager to produce consistent and effective MI reporting todemonstrate performance as part of formal governance and oversight.
• Keep abreast of related industry trends and themes and provide ongoing training to th

You will be part of a cross disciplinary team(s), with co-workers located in Edinburgh, London, Amsterdam, and India. We are friendly and sociable, challenging but rewarding. We want you to push yourself and for us to support you in your future as we scale up and grow.

• Share Options Incentive Scheme.
• Company Bonus - the more successful we are together, the greater the reward.
• Flexible benefits - £1000 to spend on a variety of benefits for you to choose from which suit your lifestyle and needs. Including Private medical insurance, gym membership, health checks etc.
• Perkbox - enjoy freebies and discounts on many other products and services.
• 33 days holiday (including bank holidays) & your birthday off - choose which days you take off to relax and/or spend time with loved ones.
• Learning Opportunities – on joining Modulr you will embark on our 3-day onboarding programme, called ModStart, to be equipped with the Modulr know-how and arm you with the tools you need to be successful from day 1! But we do not want your learning to stop there so we will continue to provide you with the tools and capabilities through our learning channels, platforms, and Buddy allocation to allow you to grow and develop in Modulr.
• Modulr hands-on - join your colleagues for our company wide events throughout the year.
• Great workspace - Modulr thrives on innovation which is best done through in-person collaboration. This approach enables us to work together closely, exchange ideas, and create innovative solutions that drive our success. We ask our team members to be based in the office 4 or more days a week. We have state of the art offices located in WeWork in Edinburgh, ScaleSpace in London, and WeWork in Amsterdam.
• Bike to work / E-bike scheme