Partner Service Manager

at  Aeris Communications

The “Internet of Things” (IoT) is expected to grow to $19 trillion over the next 10 years as 50 billion devices are brought online. Aeris is at the forefront of this industry, building networks and applications to enable Fortune 500 clients to fundamentally improve their businesses. Headquartered in Silicon Valley with offices in Chicago, London, and Delhi as well as other markets, we rank among the top ten cellular providers for the IoT globally. We power critical projects across energy, transportation, retail, healthcare and more.
Our Company is in an enviable spot. We’re profitable, and both our bottom line and our global reach are growing rapidly. We’re playing in an exploding market where technology evolves daily and acquisitions / consolidations happen left and right. We are continuing to expand our IoT connectivity offerings to not only include all cellular technologies and services, but also a best-in-class IoT device management, services, and application SaaS platform, as well as alternate connectivity options such as low power WAN (LPWA), Wi-Fi and other short-range networking options.
That’s where you come in. As the Partner Service Delivery Manager, you will enable Aeris’ partners to deliver value to their customers through the Aeris platform so that they can leverage the full potential of our service offerings.
The role offers access to some of the most brilliant minds in the industry, and the opportunity to build and elevate a thriving company – in an environment that values innovation, autonomy and integrity. A few things to know about us:
-

We do things differently. As a pioneer in an industry poised to reshape every sector of the global economy, we can’t settle for another company’s tried and tested template. Innovation is the key to our success and it’s reflected in everything we do: from product design to corporate wellness.

• We are owners. Strong managers enable their teams to figure out how to solve problems. You will be no exception and will have the ownership and liberty needed to be truly creative.
• Values are essential. We believe in doing things well - and doing them right. Integrity is a core value here: you’ll see it embodied in our staff, our management approach and growing social impact work.
• We walk the talk on diversity and inclusion. We’re a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and more - and that’s by design. We see diverse perspectives as a core competitive advantage.
• Career elevation. Create platform for growth where employees can take ownership of their opportunity and make it their own. Grow with the company and elevate your career.

EDUCATION

• BSC, MBA or equivalent through experience

INDUSTRY EXPERIENCE

• 5+ years of experience in a Web Service and Finance / Contracts / Commercials or similar
• Hands-on partner management experience
• ICT/Telecommunication Solution knowledge
• Cloud and Managed Service Delivery & Operations experience

ADDITIONAL SKILL REQUIREMENTS

• Effective Leadership
• Excellent communication
• Partner Relationship Management & Focus
• Project management
• Strong Doer
• Results Driven
• Relationship Management
  Aeris walks the walk on diversity. We’re a brilliant mix of varying ethnicities, religions, cultures, sexual orientations, gender identities, ages and professional/personal/military experiences – and that’s by design. Diverse perspectives are essential to our culture, innovative process and competitive edge. Aeris is proud to be an equal opportunity employer.
  HGiNGACYP

RESPONSIBILITIES:

Aeris communications is looking for a Partner Service Delivery Manager to own partner relationships and be responsible for ensuring delivery of Operations Assurance services to the partners. You should be passionate about enabling partners and be relentless in driving the outcomes that deliver on the Aeris services value.

• Accountable for quality, cost, and performance of delivered services to MNO partners
• Represent Aeris operations to partner to ensure appropriate level of inter-working and communication
• Continuous drive toward service efficiency and improvements
• Support new service introduction projects by helping to define requirements and critical metrics to operations service performance
• Assist in innovating, developing, and driving best-practice delivery and assurance governance processes for IoT business
• Co-ordination of Customer Satisfaction Surveys, Customer Experience Management measurements, or similar
• Be a change agent and help shape culture

JOB ROLE COMPETENCE

• Manage partner expectations
• Manage escalations
• Operations Delivery Management
• Operate at a high level but dive deep into detail when necessary
• Simplify complex subjects and effectively communicate to stakeholders
• Communication of technical service changes and incident root cause
• Build positive and production relationships with partners and colleagues
• Creative problem solver