Partner Success Executive

at  Sessions

REQUIREMENTS:

• Degree from a top university
• Excellent customer-facing and communication skills, both written and verbal.
• Proficiency in software and other relevant tools.
• Experience working with data systems such as looker or equivalent is preferred.
• Strong organisational and time-management skills.
• Resilient and loyal
• Expert level of English language
• Right to work in the UK

ABOUT THE ROLE:

As part of our Partner Success Team, you will be the primary point of contact for a portfolio of clients, ensuring their needs are met through proactive communication and problem-solving. This position involves managing client relationships primarily over the phone, addressing inquiries, resolving issues, and providing expert guidance.
You’ll use our data systems to evaluate the success of the hosts and hold them accountable for improving their scores and compliance.
You’ll work closely with the Sales team and the field based Culinary Trainers. Strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced environment are essential for success in this role.

WHAT WILL YOU DO?

• Customer Communication: The Performance team serves as the main point of contact for clients, addressing inquiries, resolving issues, and ensuring client satisfaction. This includes both the internal Sessions’ team and the external client success support team.
• Team Collaboration: Work closely with internal teams, including sales, marketing, and product to ensure client needs are met and exceeded. This is a large part of the role, applicants must enjoy collaborative working.
• Forecasting and Reporting: Provide regular reports and updates on account performance and revenue forecasts to senior management using our systems.
• Administration: Provide administrative support for the Performance team in many forms.
• Technology - Use various systems including our own Platform - Serve, Monday.com, Looker, Deliverect, Apicbase, to name a few
• Host Induction & Performance - You will hold introduction meetings with hosts as well as monitor their compliance, performance and off boarding.
• Account Management - Once you are settled in, you will develop towards direct account management.