Partner Success Manager

at  Cisco Systems

MINIMUM QUALIFICATIONS:

• Experience with development and execution of adoption plans across technology portfolio (e.g. Security, Observability, Networking)
• 2 years of Partner enablement including software adoption across Partner ecosystem/building service propositions with partners
• Experience of building and driving strong relationships within the partner and partner sales community based on trust
• Experience leading virtual cross-functional teams in a matrix organization and building positive collaborative relationships
• Experience with recurring revenue concepts, margin and attrition.
• Italian language proficiency

As a Partner Success Manager, you will work closely with our Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:

• Enabling key Partners to own the adoption of Cisco Software through available programs.
• Supporting partners in delivering Success Programs and initiatives with their customers, and providing insights to optimize these programs.
• Facilitating workshops and training sessions to educate partners on our products, using successful case studies to drive onboarding.
• Acting as a liaison between Partners and Cisco’s CX product teams, sharing feedback to advise on product development and improvements.
• Supervising and reporting on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.
• Managing services and service creation