Partner Success Specialist

at  Versaterm

ABOUT US

For over 40 years, Versaterm Public Safety has been a pioneer in public safety software, revolutionizing agencies’ operations, both large and small, with a comprehensive range of solutions from community engagement to case closure. Versaterm’s commitment to public safety is exemplified by a steadfast dedication to customer satisfaction, the development of innovative software solutions driven by advanced technologies, and a team passionately dedicated to making a positive impact on the lives of those sworn to serve.
This is an exciting time for us! We are currently undergoing significant growth, marked by increased sales and implementations of our public safety products. Join us as we continue to innovate, focusing on creative and seamless solutions that empower our customers to prioritize the communities they serve.

THE ROLE

The Partner Success Specialist position is essential in shaping the customer experience and customer satisfaction for all client initiatives after initial onboarding. Partner Success Specialists take on management of client product upgrades and provide front-line, non-technical support for all clients across the entire Versaterm Public Safety product line. They work with the client evolution teams to identify opportunities to enhance the customer experience and implement add-on functionality to take advantage of the evergreening of the product suite.
Please note that we are looking for two to three individuals to join the team in a full-time capacity.

ROLE REQUIREMENTS

• Understanding of public safety software systems and law enforcement practices
• Proven customer support experience
• Excellent written and oral English language skills
• Knowledge of JIRA, Confluence, Kantata or CRM systems will be considered an asset
• Knowledge of CAD, RMS and Mobile Applications (Versaterm products specifically would be an asset)
• Passion for public safety
• Ability to travel to provide on-site services