Partnerships Manager

at  Parloa

YOUR MISSION:

As our new Partnerships Manager - Professional Services Partners (DACH) you will be joining the Professional Services Partners DACH team. Your mission will be to build and manage a portfolio of high-impact professional services partners within the Parloa Partner Program to achieve revenue growth targets and contribute to the company’s overall business objectives. We are looking for you to bring your tenacious work ethic, your enthusiasm, optimism, and your passion to foster profound growth in your partner portfolio.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Build, maintain, and own a trusted-advisor relationship with partners to achieve strategic alignment and drive growth.
• Understand and align partners’ priorities, strategies, and goals with Parloa’s to build mutually beneficial account plans.
• Execute and drive action through regular partner reviews and quarterly business reviews to track plan execution, identify gaps and agree on action plan.
• Identify current and new business opportunities with existing partners and ways to pursue them by finding creative ways to contribute to joint partnership success.
• Influence and play an active role across a complex stakeholder map.
• Collaborate cross-functionally with internal teams (sales, marketing, product, etc.) to drive partner success.
• Stay up-to-date with industry trends and best practices to continuously empower partners to achieve more.