Parts Advisor

at  AlFuttaim

Job Requisition ID: 164154
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

REQUIRED SKILLS TO BE SUCCESSFUL:

• Spare parts sales experience in the automotive industry
• Good sales and customer service experience
  • Knowledge with parts catalogue • Good systems knowledge preferably with SAP

OVERVIEW OF THE ROLE:

First point of contact in the Parts department for customer inquiries, Ensure effective personal and telephonic communication with customers, service advisors and technicians regarding charges, approvals and negotiations.

WHAT YOU WILL DO:

• Execute assigned jobs according to established work standards, specifications and required time
• Maintain the discipline of the service establishment, safe and clean work area through strict adherence of company rules, regulations and procedures
• Keep up with new technology, work procedures, time standards and relevant technical know-how to maintain or improve work productivity and quality
• Perform other tasks assigned by immediate superior or manager, if necessary
• Contributes to team effort by accomplishing related results as needed
• Maintain & update the parts prices
• Arrange parts on the requisition of Team Leaders/Technicians
• Maintains electronic and/or paper records of the Parts Ordering/Receiving & other related documents.
• Perform all duties and responsibilities mentioned in the related business SOPs
• Comply with the Quality Management System and participate with organization’s improvement activities
• Carry out work with care ensuring not to endanger the life either of themselves or others by theirs acts or omissions whilst complying with health and safety requirements of the company and preventing any harm to the environment.

WHAT EQUIPS YOU FOR THE ROLE:

• Possess a good general level of Technical Education, Diploma, Bachelors or Automotive Engineering Degree
• Minimum of 2-3 years’ experience within spare parts operations, preferably at an automotive parts sales counter, familiarity with safety standards during work for people, machines and material
• Ability to speak, write and read English to deal with supervisors and customers
• Working knowledge of MS office, SAP knowledge preferred
• Proficient with Electronic Parts Catalogue (EPC)
• Has good product and process knowledge